At a Glance
- Tasks: Support brokers in providing a smooth vehicle leasing experience for customers.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing.
- Benefits: Enjoy hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Flexible benefits tailored to your needs and a commitment to inclusivity.
- Why this job: Be part of a friendly team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and proficiency in IT systems, especially Microsoft Excel.
The predicted salary is between 30000 - 40000 £ per year.
Are you confident in building strong relationships with both customers and internal stakeholders? Do you have excellent communication skills and a natural ability to work effectively with people? Do you enjoy following processes and ensuring customers receive a smooth, hassle-free experience? If your answer is 'yes' then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions, we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. Working in a friendly and energetic team, you'll be providing support to brokers who sell our vehicles and services to individual customers and small-medium sized businesses. You'll be allocated several brokers to work with, whereby you'll build relationships as well as providing support to see through deals. You will play a fundamental part in providing administrative support within the Associates Sales Support Team. This is a hybrid role, with 50% office attendance at Newbury. You'll work Monday–Friday, 37.5 hours per week — no evenings or weekends required.
- Respond to telephone and email queries from brokers
- Provide support with quotations and sales administration
- Ensure the order process for new vehicles goes as smoothly as possible
- Maintain and organically grow relationships with brokers
What you'll bring. You're enthusiastic about delivering outstanding customer experiences and are comfortable following processes to ensure vehicles reach our customers in line with their expectations. When it comes to building great relationships, you are an effective communicator and have confidence to liaise with brokers. Attention to detail and accuracy are also two of your key strengths.
You'll be a great fit if you:
- Are confident using IT systems and have strong Microsoft Excel skills
- Have a professional and friendly telephone manner, with a genuine commitment to excellent customer service
- Communicate clearly and effectively, both verbally and in writing
- Take a proactive, solutions-focused approach to problem-solving
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Sales Support Administrator in Newbury employer: Novuna
At Novuna Vehicle Solutions, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and personal growth. Our hybrid working model allows for flexibility, while our comprehensive benefits package, including a robust wellbeing programme and generous holiday allowance, ensures that our employees feel valued and supported. Join us in Newbury, where you can make a meaningful impact in the rapidly evolving field of electric vehicle leasing, all within a friendly and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Newbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Novuna Vehicle Solutions on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales Support Administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and relationship building. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your enthusiasm! During interviews, express your passion for delivering outstanding customer experiences and how you can contribute to making the order process smooth for brokers and customers alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Novuna Vehicle Solutions.
We think you need these skills to ace Sales Support Administrator in Newbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've built relationships or provided excellent customer service in the past – we love seeing that!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your strengths effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Novuna
✨Know Your Stuff
Before the interview, make sure you understand Novuna Vehicle Solutions and their services. Familiarise yourself with electric vehicle leasing and fleet electrification. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since the role involves building relationships with brokers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or providing support. This will demonstrate your ability to connect with others.
✨Be Process-Oriented
Highlight your attention to detail and your ability to follow processes. Think of specific instances where you ensured a smooth operation or resolved a problem by sticking to established procedures. This will resonate well with the team's focus on delivering hassle-free experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, or how success is measured in the role. This shows that you're not just interested in the job but also in how you can contribute to the team's success and grow within the company.
