Customer Service Advisor in Newbury

Do you thrive on helping customers and providing exceptional service? Are you confident communicating over the phone and solving problems? Would you like to play a key role in supporting customers on their journey towards more sustainable, carbon-free driving? If your answer is 'yes' then keep reading. Please note, this is a 12-month fixed term contract (FTC).

Who we are:

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions, we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do:

• As a Customer Service Advisor, you'll be the first point of contact for our vehicle leasing customers, providing a professional and positive experience across phone and email channels.
• You'll support customers with a wide range of queries, using your problem-solving skills and customer-focused approach to deliver effective solutions.
• You'll benefit from comprehensive training and access to industry-leading development programmes, giving you the knowledge to succeed.
• Your first month will be based in our Newbury office, where you'll take part in a structured onboarding programme designed to build your expertise, develop key skills, and introduce you to Novuna's culture and ways of working.
• Following this initial training period, you'll move to a hybrid working model, spending 50% of your time in the office and the remainder working remotely.

You’ll also:

• Deliver exceptional customer service across phone and email channels, ensuring every interaction is professional, positive, and customer-focused.
• Take ownership of customer enquiries, resolving issues efficiently and striving to achieve first-contact resolution wherever possible.
• Build strong relationships with customers by providing clear communication, guidance, and support throughout their journey.
• Work closely with specialist teams to ensure complex queries are handled effectively and customers receive the best possible outcome.

What you’ll bring:

• You're passionate about delivering exceptional customer service and take pride in creating positive experiences for every customer.
• With a strong attention to detail and a proactive approach, you enjoy taking ownership of enquiries and seeing them through to a successful resolution, ensuring customers receive timely and effective support.

You’ll be a great fit if you:

• Have a friendly, professional communication style and a genuine passion for delivering outstanding customer service.
• Possess excellent verbal and written communication skills, with the ability to build rapport and communicate clearly with a wide range of customers.
• Are confident using IT systems and technology, with the ability to quickly learn new processes and tools.
• Show initiative, take ownership of your work, and can effectively manage tasks both independently and as part of a team.

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme.
• Hybrid working.
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days.
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year.

Being yourself:

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.