Credit Control Administrator in Newbury

Are you organised, proactive and confident juggling a variety of tasks? Consider yourself an exceptional team player? Are you looking to build a career in the field of credit control and collections?

Who we are

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands, at Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do

Within our collections team, you'll provide key support with a range of administrative tasks that keep everything running smoothly. Reporting to the Collections Manager, you'll respond to emails and calls from customers and colleagues, helping with queries like changing direct debit details or setting up payment plans. You'll also support with larger tasks such as processing retail direct debits and refunds. This is a hybrid role requiring 50% attendance at our Newbury office.

• Manage customer communications and provide updates to ensure all parties are informed about the status of their queries
• Accurately allocate incoming funds to the appropriate accounts
• Build trusted relationships with customers through friendly phone and email contact
• Work closely with the wider team to ensure contractual processes are followed consistently and effectively.

What you’ll bring

We're looking for someone with previous administrative experience, ideally gained within a corporate office environment. You'll be highly organised, detail-oriented, and confident managing multiple tasks while maintaining a high level of accuracy. With a proactive approach and strong communication skills, you'll enjoy building positive relationships with customers and colleagues and take pride in supporting an efficient credit control operation.

You’ll be a great fit if you:

• Have excellent written and verbal communication skills
• Build positive relationships through a professional and approachable telephone manner
• Take pride in producing accurate work and have exceptional attention to detail
• Are confident using Microsoft Excel and enthusiastic about developing your skills further

What’s in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.