At a Glance
- Tasks: Engage with customers, solve problems, and manage credit control activities.
- Company: Join Novuna Vehicle Solutions, a leader in sustainable mobility solutions.
- Benefits: Flexible benefits, hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Strong communication skills and a passion for customer service; experience in collections is a plus.
The predicted salary is between 25185 - 30000 £ per year.
Do you enjoy talking to people, solving problems and finding the right way forward? Are you confident having conversations over the phone, staying organised and juggling a variety of tasks? Maybe you already have knowledge of collections and credit control, or perhaps you're keen to learn and enjoy working with customers to make a real difference. If your answer is "yes" then keep reading.
Who we are. At Novuna Vehicle Solutions, we're passionate about driving the future of mobility. Working with some of the UK's best‑known brands, we help organisations transition to smarter, more sustainable fleets through electric vehicles, alternative fuels and fleet electrification. From advising on vehicle and infrastructure strategies to supporting the rollout of charging solutions, our people are at the heart of creating innovative, customer‑focused solutions that keep businesses moving forward.
What you'll do. Reporting to our Collections Team Leader, you'll join us as a Retail Collector, playing an important role in supporting customers who may be experiencing financial difficulties. Every customer is different, so you'll take the time to understand their individual circumstances and have meaningful, empathetic conversations to find the right way forward. You'll help customers understand their options, agree appropriate solutions and take positive steps towards getting their account back on track. This is a permanent role based in Newbury, working on a hybrid basis. During onboarding, you'll spend more time in the office as you settle into the role and get to know the team. You'll receive comprehensive training to give you the knowledge, skills and confidence to succeed and deliver an outstanding customer experience.
- Manage credit control activities, including outstanding arrears, payment collections and payment arrangements
- Proactively implement tailored strategies to support timely payments and positive customer outcomes
- Build strong, trusted relationships with customers and colleagues
- Keep accurate records and ensure customer accounts are managed in line with agreed processes and timescales
What you'll bring. You’ll be a confident communicator who enjoys connecting with people and finding solutions. You’ll have a genuine passion for delivering great customer service and the ability to handle potentially challenging conversations with empathy, professionalism and confidence. You’ll be a great fit if you:
- Have excellent verbal and written communication skills, with the confidence to have meaningful conversations with customers over the phone
- Have strong problem‑solving skills and a creative, solutions‑focused mindset
- Can stay organised and manage your own workload, while also being a great team player
- Have strong attention to detail and take pride in getting things right
- Have knowledge of collections or credit control processes and systems, or are keen to learn and develop your skills in this area
If you think you may have some but (maybe) not all of the skill set required; do not let this dissuade you, on the contrary, we positively encourage you to apply!
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Collections Executive in Newbury employer: Novuna
Novuna is an exceptional employer that prioritises employee wellbeing and professional growth, making it an ideal place for those looking to thrive in the automotive finance sector. With a flexible benefits package, including a company car or cash alternative, and a strong focus on relationship building within a supportive team environment, employees are empowered to excel in their roles while contributing to meaningful business growth. The company's commitment to fostering a positive work culture ensures that every team member feels valued and motivated to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Executive in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novuna. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novuna before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Executive in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novuna:Your cover letter is your chance to shine! Tell us why you want to work at Novuna specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novuna!
How to prepare for a job interview at Novuna
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
