At a Glance
- Tasks: Analyse customer complaints and data to identify trends and drive improvements.
- Company: Join Novuna Consumer Finance, a leader in enhancing customer experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with opportunities to present findings to senior management.
- Why this job: Make a real difference in customer satisfaction while developing your analytical skills.
- Qualifications: Strong Excel skills; data analysis experience; Power BI knowledge is a plus.
The predicted salary is between 29700 - 36300 £ per year.
Novuna Consumer Finance in Leeds is seeking a data-driven analyst to dive into customer complaints and key data, uncover trends, and drive root-causes improvements.
You’ll work with the Customer Care Operations & Insight Manager and spend 1 day a week in the Leeds office.
You’ll translate findings into actions, monitor consumer duty measures, and present in senior meetings.
Strong Excel and data analysis skills are essential; Power BI experience would be a bonus, and knowledge of Section75 would
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Root Cause Analyst: Improve Customer Experience (Hybrid) in Leeds employer: Novuna
Novuna is an exceptional employer that prioritises employee wellbeing and professional growth, making it an ideal place for those looking to thrive in the automotive finance sector. With a flexible benefits package, including a company car or cash alternative, and a strong focus on relationship building within a supportive team environment, employees are empowered to excel in their roles while contributing to meaningful business growth. The company's commitment to fostering a positive work culture ensures that every team member feels valued and motivated to succeed.
