At a Glance
- Tasks: Turn data into actionable workforce plans and optimise resource allocation.
- Company: Join Novuna Consumer Finance, trusted by over 3,000 retailers.
- Benefits: Flexible benefits, hybrid working, 25 days holiday, and a full wellbeing package.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on customer experience while developing your analytical skills.
- Qualifications: Experience in resource planning and strong analytical mindset required.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy turning data into smart, actionable workforce plans? Can you balance customer demand, service levels, and resource efficiency in a fast-paced environment? Are you confident using forecasting and scheduling tools to drive performance and improve customer outcomes? If your answer is 'yes' then keep reading.
Who we are. Working with over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
What you'll do. 12 Month Fixed Term contract working closely with the Reporting and MI Manager, you'll use Business Intelligence to forecast operational performance and plan resource allocation effectively. You'll play a key role in ensuring Service SLAs are met and exceeded, while balancing resource efficiency, cost control, and regulatory requirements to support Novuna's commitment to delivering an outstanding customer experience. You'll also:
- Use EWFM or a similar workforce planning tool, alongside other systems, to produce accurate workload forecasts and resource plans
- Create and manage shift patterns for Customer Service teams to ensure optimal coverage
- Support a strong governance framework by following best practice processes and maintaining a compliant, well‑controlled working environment
- Build and maintain effective relationships with key stakeholders across the business
What you'll bring. We're looking for someone with proven experience as a Resource Planner, who has a strong analytical mindset and takes a data-driven approach to workforce management. You'll have hands‑on experience using tools such as EWFM (or similar) to forecast workloads, plan resource requirements, and optimise schedules to meet service demand. You'll be confident interpreting performance data, spotting trends, and making informed decisions that balance customer experience, operational efficiency, and cost control. Strong communication and stakeholder management skills are key, as you'll work closely with operational teams to adapt plans, respond to changing demands, and consistently deliver against SLA targets while supporting regulatory requirements.
You'll be a great fit if you:
- Have a naturally analytical, data‑led approach
- Can interpret customer needs and translate them into effective plans
- Think operationally, with a focus on efficiency and outcomes
- Enjoy problem-solving and adapting to changing priorities
What can we offer you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Resource Planner in Leeds employer: Novuna
At Novuna Consumer Finance, we pride ourselves on being an exceptional employer that values flexibility, inclusivity, and employee growth. Our hybrid working model, comprehensive benefits package, and commitment to a supportive work culture empower our Resource Planners to thrive while delivering outstanding customer experiences. Join us in a dynamic environment where your analytical skills will directly impact our operational success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to resource planning. Use your analytical skills to showcase how you can turn data into actionable plans that meet customer demands.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at Novuna Consumer Finance and tailor your approach to show why you’re a perfect fit!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resource Planner in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with resource planning and data analysis. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills:Don’t just list your skills; give examples of how you've used forecasting and scheduling tools in past roles. We want to see how you’ve turned data into actionable plans that improved customer outcomes.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements without waffling!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Novuna
✨Know Your Tools
Familiarise yourself with EWFM or any similar workforce planning tools before the interview. Be ready to discuss how you've used these tools in past roles to forecast workloads and optimise schedules. This will show that you’re not just a theoretical candidate but someone who can hit the ground running.
✨Data-Driven Mindset
Prepare to demonstrate your analytical skills by bringing examples of how you've interpreted performance data in previous positions. Think about specific instances where your data-driven decisions led to improved customer outcomes or operational efficiency, as this aligns perfectly with what they’re looking for.
✨Stakeholder Engagement
Since building relationships is key for this role, think of examples where you’ve successfully collaborated with stakeholders. Be ready to discuss how you adapted plans based on their feedback or changing demands, showcasing your strong communication skills and ability to work in a team.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Consider challenges you’ve faced in resource planning and how you overcame them. This will highlight your adaptability and operational focus, which are crucial for meeting service SLAs and regulatory requirements.
