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- Tasks: Be the go-to person for customers, helping them with their financial queries and finding solutions.
- Company: Join Novuna, a company dedicated to customer care and wellbeing.
- Benefits: Enjoy a fantastic bonus scheme, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Experience a hybrid work model and thrive in a positive workplace culture.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Novuna is seeking a full-time Customer Experience Advisor in Leeds. The role involves serving as the primary point of contact for customers through phone and email, especially those facing financial difficulties. You will actively listen, resolve issues, and help customers find suitable payment plans.
The position offers a hybrid working environment with a benefits package including an excellent bonus scheme, 25 days holiday, and a full wellbeing package. There’s a focus on creating an inclusive workplace and a great culture.
Hybrid Customer Experience Advisor — Bonus & Wellbeing in Leeds employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Advisor — Bonus & Wellbeing in Leeds
✨Tip Number 1
Make sure you research Novuna and their values before your interview. Understanding their focus on inclusivity and customer care will help you tailor your responses and show that you're a great fit for their culture.
✨Tip Number 2
Practice active listening skills! Since the role involves helping customers with financial difficulties, demonstrating empathy and problem-solving during your interview can set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and gives you a chance to find out more about the team dynamics and the hybrid working environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed by Novuna. Plus, it’s a great way to stay updated on any new opportunities.
We think you need these skills to ace Hybrid Customer Experience Advisor — Bonus & Wellbeing in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your experience in customer service, especially in handling sensitive situations, as this will show us you understand the importance of empathy and active listening.
Showcase Your Skills: Don’t just list your skills; give us examples! If you've resolved customer issues or helped someone find a suitable payment plan, share those stories. This helps us see how you can contribute to our team and support our customers effectively.
Be Authentic: We love genuine personalities! When writing your application, let your true self shine through. Share why you're passionate about helping customers, especially those facing financial difficulties, as it aligns with our mission at Novuna.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Novuna
✨Know Your Stuff
Before the interview, make sure you understand Novuna's services and values. Familiarise yourself with their approach to customer experience, especially how they support customers facing financial difficulties. This will show that you're genuinely interested in the role and can relate to their mission.
✨Practice Active Listening
Since the role involves a lot of communication, practice your active listening skills. During the interview, demonstrate that you can listen carefully and respond thoughtfully. This will highlight your ability to connect with customers and resolve their issues effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you helped someone find a suitable solution, especially in challenging circumstances. This will illustrate your capability to handle similar scenarios at Novuna.
✨Emphasise Inclusivity and Wellbeing
Since Novuna values an inclusive workplace and wellbeing, be ready to discuss how you contribute to a positive team culture. Share your thoughts on creating an inclusive environment and how you prioritise your own wellbeing and that of others. This will align you with their company culture.