Novuna Consumer Finance in Leeds is seeking a Customer Care professional to deliver exceptional service, build trust, and ensure fair outcomes for customers. You will handle inquiries with empathy and maintain high standards across interactions.
You'll investigate and resolve complaints and merchandise claims, including Section 75 matters, and identify trends to support continuous improvement. Hybrid working, a generous bonus scheme, and wellbeing benefits accompany the role.
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Hybrid Customer Care Specialist – Complaints & Outcomes in Leeds employer: Novuna
At Novuna Vehicle Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Trowbridge. Our hybrid working model allows for flexibility while ensuring that our team members have access to continuous professional development opportunities, making it an ideal environment for those looking to grow their careers in the HGV sector. With a focus on employee well-being and a commitment to maintaining a positive work-life balance, we offer a rewarding experience for all our staff.
