At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues for our amazing colleagues.
- Company: Join Novuna, a top inclusive employer focused on sustainability and customer experience.
- Benefits: Enjoy 25 days' holiday, wellbeing package, and a competitive salary with bonuses.
- Other info: Dynamic team atmosphere with opportunities for personal and professional development.
- Why this job: Make a real difference while learning and growing in a supportive environment.
- Qualifications: Strong communication skills and a passion for tech; no prior IT experience needed.
The predicted salary is between 30000 - 42000 £ per year.
Do you get a buzz from delivering brilliant customer service? Are you curious about tech and enjoy figuring things out? Know your way around Windows 11, Office, and other desktop apps, we would love to hear from you! If your answer is 'yes' to all of these, keep reading.
At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions. We are proud to be a Top 50 Inclusive employer. We are a signatory of the Women in Finance and the Race at Work Charter and we are Disability Confident Committed.
What does the role involve? You will join our friendly on-site team in Staines, reporting to our End User Computing Manager. Your mission? To provide hands-on desktop and IT support to our amazing colleagues. We will set you up for success with lots of opportunities to learn from our team so you do not need to be a tech expert from day one—just bring your enthusiasm and willingness to learn! This role is on site in our Staines office, 5 days per week.
Some of your key duties will include:
- Be the go-to person for IT issues logged through ServiceNow and resolve tickets
- Manage IT kit for new starters, movers, and leavers
- Escalate complex issues to 3rd line when needed
- Share helpful “how-to” guides to prevent repeat issues
What are we looking for? You love helping people and take pride in delivering outstanding service. You might not have worked in IT support before, but you are great at building relationships and solving problems. Most importantly, you are passionate about tech and eager to learn. Also, we are looking for the following:
- Strong communication skills
- A knack for following processes
- Excellent problem-solving ability
- The ability to prioritise and stay organised
What can we offer you? At Novuna we take our people promise seriously. If you join us, you will have a chance to make a difference, opportunities to learn, and time to shine. In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What is the next step? Interested? Start your application today and see what Novuna can offer you. Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates. We are Disability Confident Committed, so if you are a person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we will be happy to make reasonable adjustments to our processes for you.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
IT Technical Support Engineer employer: Novuna
At Novuna, we pride ourselves on being a top employer that champions inclusivity and sustainability while fostering a vibrant work culture in our Staines office. As an IT Technical Support Engineer, you'll enjoy a supportive environment with ample opportunities for personal and professional growth, alongside a competitive salary, generous holiday allowance, and a comprehensive wellbeing package. Join us to make a meaningful impact while developing your skills in a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Engineer
✨Tip Number 1
Get to know the company before your interview! Research Novuna's values and their commitment to sustainability. This will help you connect your passion for tech with their mission, showing that you're not just another candidate.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you would resolve them. Being able to demonstrate your thought process during the interview can really set you apart from the crowd.
✨Tip Number 3
Show off your communication skills! Whether it's through role-playing scenarios or explaining tech concepts in simple terms, being able to communicate effectively is key in IT support. We want to see how you can make tech easy for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Novuna. Let’s get you started on this exciting journey!
We think you need these skills to ace IT Technical Support Engineer
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for tech and customer service shine through in your application. We want to see that you're excited about the role and eager to learn, so don’t hold back!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences. Mention your familiarity with Windows 11 and Office, as these are key to the role we’re offering.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This shows us you can communicate effectively, which is super important for this position.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Novuna
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11 and Office applications. Familiarise yourself with common issues users face and how to resolve them. This will show your enthusiasm for tech and your readiness to help others.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight your problem-solving abilities and how you built relationships with clients or colleagues, as this is key for the role.
✨Practice Problem-Solving Scenarios
Think of potential IT issues that might arise in a workplace setting and how you would approach solving them. Being able to articulate your thought process during the interview will demonstrate your analytical skills.
✨Ask Insightful Questions
Prepare questions about the team dynamics, training opportunities, and the types of IT challenges they face. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
