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- Tasks: Be the go-to person for customers, helping them with their financial queries and finding solutions.
- Company: Join Novuna, a company dedicated to customer care and wellbeing.
- Benefits: Enjoy a fantastic bonus scheme, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Hybrid work model with a focus on inclusivity and a positive workplace culture.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Novuna is seeking a full-time Customer Experience Advisor in Leeds. The role involves serving as the primary point of contact for customers through phone and email, especially those facing financial difficulties. You will actively listen, resolve issues, and help customers find suitable payment plans.
The position offers a hybrid working environment with a benefits package including an excellent bonus scheme, 25 days holiday, and a full wellbeing package. There’s a focus on creating an inclusive workplace and a great culture.
Hybrid Customer Experience Advisor — Bonus & Wellbeing employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Advisor — Bonus & Wellbeing
✨Tip Number 1
Make sure you research Novuna and their values before your interview. Understanding their focus on inclusivity and customer care will help you tailor your responses and show that you're a great fit for their culture.
✨Tip Number 2
Practice active listening skills! Since the role involves helping customers with financial difficulties, demonstrating empathy and problem-solving during your interview can really set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and gives you a chance to find out more about the team dynamics and the hybrid working environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed by Novuna. Plus, it’s a great way to stay updated on any new opportunities.
We think you need these skills to ace Hybrid Customer Experience Advisor — Bonus & Wellbeing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your experience in customer service, especially in handling sensitive situations, as this will show us you understand the importance of empathy and active listening.
Showcase Your Skills: Don’t forget to mention any relevant skills that align with the job description, like problem-solving and communication. We want to see how you can help customers find suitable payment plans and resolve their issues effectively.
Be Authentic: Let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. Share a bit about your passion for customer service and how you can contribute to our inclusive workplace culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Novuna
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to actively listen and empathise with customers, especially those in financial distress. This will show that you’re not just about resolving issues but also about understanding their needs.
✨Familiarise Yourself with Novuna
Do some research on Novuna’s values and culture. Knowing about their focus on inclusivity and wellbeing can help you tailor your answers to align with what they stand for. It’ll also give you a chance to ask insightful questions during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or helped someone find a suitable solution. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Enthusiasm for Hybrid Work
Since this role offers a hybrid working environment, express your excitement about the flexibility it provides. Share how you manage your time effectively and stay motivated while working remotely, as this will demonstrate that you’re well-suited for the role.