At a Glance
- Tasks: Monitor vehicle maintenance progress and minimise downtime for our customers.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing and fleet management.
- Benefits: Enjoy hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Flexible benefits package tailored to your unique needs and lifestyle.
- Why this job: Make a real impact by ensuring vehicles stay on the road and customers are satisfied.
- Qualifications: Strong HGV technical background and excellent communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
Being a part of our Vehicle Solutions business unit, you'll be working amongst the Technical Downtime team in Trowbridge who support our biggest customers in keeping their vehicles on the road.
When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum.
This is a hybrid role, with 50% office attendance at Trowbridge.
You'll work Monday-Friday, 37.5 hours per week - no evenings or weekends required.
- Review andauthorise jobs through 1link system and utiliseyour expert technical knowledgeby actioning assigned jobsand authorising repairs on vehicles up to pre-agreed approval amounts
- Keep our customers updated on the status of their vehicles and arranging driver services as required
- Maintain minimal 'downtime' of fleet vehicles by contacting garages by phone to enquire on the progress ofvehicles booked in for maintenance
- Ensure our systems are accurately updated and all queries received are actioned appropriately and promptly
You have a strong HGV technical or mechanical background and a genuine passion for delivering outstanding customer experiences.
You possess a solid understanding of mechanical issues, from routine faults to more complex problems requiring advanced diagnostic tools.
You're a determined problem-solver who can think quickly, make sound decisions, and take action when it matters.
You'll be a strong fit if you bring
- Excellent written and verbal communication skills
- Solid understanding of vehicle mechanics and repair processes
- A high level of accuracy, with keen attention to detail
- A collaborative mindset and a proactive, can-do approach
- Good IT skills, with confidence in learning new systems
Additionally, a relevant City & Guilds or NVQ qualification to support your knowledge is key.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands.
At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification.
From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs.
Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
- #J-18808-Ljbffr
HGV Technical Controller employer: Novuna
At Novuna Vehicle Solutions, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Trowbridge that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our comprehensive benefits package, including a robust wellbeing programme and generous holiday allowance, ensures that our employees are supported both personally and professionally. Join us to be part of a forward-thinking team dedicated to delivering outstanding customer experiences in the evolving world of vehicle solutions.
