At a Glance
- Tasks: Join our team to manage HGV maintenance and reduce vehicle downtime.
- Company: Leading UK vehicle leasing company focused on inclusion and accessibility.
- Benefits: £2,000 technical allowance, up to 13% bonus, flexible hybrid working, and 25 days holiday.
- Other info: Dynamic environment with excellent career growth opportunities.
- Why this job: Transition from hands-on work to a desk role while making a real impact.
- Qualifications: Technical understanding of HGVs and good communication skills required.
The predicted salary is between 30000 - 42000 € per year.
Do you have hands‑on technical knowledge of HGVs from a garage, workshop, or mechanical background? Are you seeking an office‑based position with no weekends, where you can apply your expertise to help reduce vehicle downtime? Are you enthusiastic about the chance to work for one of the UK’s top vehicle leasing companies?
If your answer is ‘yes’ then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK’s best‑known brands. At Novuna Vehicle Solutions we’re leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you’ll do.
Being a part of our Vehicle Solutions business unit, you’ll be working amongst the Technical Downtime team in Trowbridge who support our biggest customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you’ll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum.
Our office is based in Trowbridge and this role requires 50% office attendance.
You’ll also:
- Review and authorise jobs through 1link system and utilise your expert technical knowledge by actioning assigned jobs and authorising repairs on vehicles up to pre‑agreed approval amounts
- Keep our customers updated on the status of their vehicles and arranging driver services as required
- Maintain minimal ‘downtime’ of fleet vehicles by contacting garages by phone to enquire on the progress of vehicles booked in for maintenance
- Ensure our systems are accurately updated and all queries received are actioned appropriately and promptly
What you’ll bring.
You have a strong HGV technical or mechanical background and a genuine passion for delivering outstanding customer experiences. You possess a solid understanding of mechanical issues, from routine faults to more complex problems requiring advanced diagnostic tools. You’re a determined problem‑solver who can think quickly, make sound decisions, and take action when it matters.
You’ll be a strong fit if you bring:
- Excellent written and verbal communication skills
- Solid understanding of vehicle mechanics and repair processes
- A high level of accuracy, with keen attention to detail
- A collaborative mindset and a proactive, can‑do approach
- Good IT skills, with confidence in learning new systems
Additionally, a relevant City & Guilds or NVQ qualification to support your knowledge is key.
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we’re a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
HGV Technical Controller in Trowbridge employer: Novuna
At Novuna Vehicle Solutions, we pride ourselves on being an excellent employer, offering a supportive work culture that values inclusion and accessibility. Our HGV Technical Controller role not only provides competitive benefits such as a £2,000 technical allowance and up to 13% annual bonus, but also promotes employee growth through flexible hybrid working arrangements and a comprehensive wellbeing package. Join our dedicated team in Trowbridge, where your technical expertise will be valued and your career can flourish in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land HGV Technical Controller in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Novuna or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of HGVs. Be ready to discuss how your hands-on experience can translate into the desk-based role they’re offering. Show them you’re not just about the paperwork!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with suppliers and customers, being clear and confident over the phone is key. Maybe do some mock calls with friends to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Novuna team. Let’s get you that job!
We think you need these skills to ace HGV Technical Controller in Trowbridge
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical understanding of HGVs in your application. If you've got any qualifications like Level 3 City and Guilds, flaunt them! We want to see how your hands-on experience can translate into this desk-based role.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to reflect the specific skills and experiences that match the job description. We love it when candidates show they’ve done their homework about us and the role!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon unless it’s relevant, and ensure your points are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Novuna
✨Know Your HGVs
Brush up on your technical knowledge of HGVs before the interview. Be ready to discuss specific maintenance issues and how you would approach cost control. This will show that you’re not just a desk-based candidate but someone who understands the vehicles inside out.
✨Familiarise Yourself with 1Link
If you have experience with the 1Link system, make sure to highlight it. If not, do a bit of research to understand how it works. Being able to talk about how you would use this system to manage maintenance authorisations will give you an edge.
✨Practice Your Communication Skills
Since the role involves liaising with suppliers and customers, practice clear and concise communication. You might even want to role-play some scenarios where you handle customer queries or negotiate with suppliers to demonstrate your skills.
✨Show Enthusiasm for Desk-Based Work
Transitioning from hands-on work to a desk-based role can be a big change. Express your excitement about applying your workshop skills in a new way and how you can contribute to reducing downtime and costs for Novuna.
