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- Tasks: Support customers by monitoring vehicle repairs and minimising downtime.
- Company: Join Novuna, a leader in the electric vehicle revolution and a Top 50 Inclusive employer.
- Benefits: Enjoy flexible hybrid working, 25 days' holiday, and a comprehensive wellbeing package.
- Why this job: Be part of a dynamic team making a real impact in customer service and sustainability.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: We're committed to inclusivity and offer adjustments for candidates with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive in a fast‑paced role where you\’re responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK\’s largest vehicle fleets moving?
Who we are
From personal leasing for individual customers through to managing entire fleets for some of the UK\’s best‑known brands. At Novuna Vehicle Solutions we are leading the way with electric vehicle leasing, alternative fuels and fleet electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you\’ll do
You\’ll join our team of Downtime Controllers supporting our customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you\’ll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum, liaising with the customer throughout.
Attendance of our Trowbridge office is required 3 days per week, though this may vary during your initial training period.
You\’ll Also
- Handle incoming customer calls and answer general enquiries regarding vehicle downtime
- Deal with customer or service provider queries, progressing and resolving events/complaints
- Action assigned jobs and make outbound calls to garages to chase progress
- Frequently update customers with the progress of their repairs in a polite, friendly and concise manner
What you\’ll bring
You\’ve previously worked in a role focused on delivering exceptional customer service. You bring a positive, can‑do attitude and are confident in raising questions or suggestions to ensure the best outcome for the customer. You thrive under pressure, adapting to changing deadlines while maintaining a calm and professional approach.
You\’ll Be a Great Fit If You
- Have excellent written and verbal communication skills
- Are committed and determined to see tasks through to completion
- Deliver accurate work with strong attention to detail
- Are comfortable handling multiple telephone calls throughout the day
What\’s in it for you
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you\’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our Offer To You Includes
- An excellent bonus scheme
- Hybrid working
- 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself
At Novuna, we\’re a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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Downtime Controller employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Controller
✨Tip Number 1
Familiarise yourself with the electric vehicle industry and Novuna's role in it. Understanding their mission and values will help you align your responses during any interviews, showing that you're genuinely interested in the company and its goals.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling multiple customer calls daily, being articulate and confident in your verbal communication will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or managed tight deadlines, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Showcase your attention to detail by being meticulous in your follow-up communications. When discussing your experience, highlight instances where your thoroughness led to positive outcomes, reinforcing your fit for a role that requires accuracy and diligence.
We think you need these skills to ace Downtime Controller
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Downtime Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since the role involves delivering excellent customer service, make sure to emphasise any previous roles where you have successfully managed customer interactions, resolved complaints, or maintained communication.
Showcase Communication Skills: Demonstrate your strong written and verbal communication skills in your CV and cover letter. Provide examples of how you've effectively communicated with customers or team members in past roles.
Tailor Your Application: Customise your CV and cover letter for Novuna by incorporating keywords from the job description. This shows that you have taken the time to understand the company and the specific role you're applying for.
How to prepare for a job interview at Novuna
✨Showcase Your Customer Service Skills
Since the role involves delivering excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Strong Communication Abilities
Effective communication is key for a Downtime Controller. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can keep customers updated in a friendly manner, as this will be crucial in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and changing deadlines. Think of scenarios where you successfully managed multiple tasks or dealt with difficult situations, and be ready to discuss your approach.
✨Research Novuna's Values and Culture
Familiarise yourself with Novuna's commitment to inclusivity and their role in the electric vehicle revolution. Showing that you align with their values will demonstrate your genuine interest in the company and the position.