At a Glance
- Tasks: Engage with customers via phone and email, resolving queries efficiently.
- Company: Join Novuna Vehicle Solutions, a leader in the electric vehicle revolution.
- Benefits: Enjoy flexible hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Initial training in the office, then hybrid work model; inclusive hiring practices.
- Why this job: Be part of a supportive team making a positive impact on carbon-free motoring.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive on helping customers and providing exceptional service? Are you confident communicating over the phone and solving problems? Would you like to play a key role in supporting customers on their journey towards more sustainable, carbon-free driving?
If your answer is 'yes' then keep reading.
Please note, this is a 12 month fixed-term contract.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
As a Customer Service Advisor, you'll be the first point of contact for our vehicle leasing customers, providing a professional and positive experience across phone and email channels. You'll support customers with a wide range of queries, using your problem‑solving skills and customer‑focused approach to deliver effective solutions. You'll benefit from comprehensive training and access to industry‑leading development programmes, giving you the knowledge to succeed.
Your first month will be based in our Newbury office, where you'll take part in a structured onboarding programme designed to build your expertise, develop key skills, and introduce you to Novuna's culture and ways of working. Following this initial training period, you'll move to a hybrid working model, spending 50% of your time in the office and the remainder working remotely.
You'll also:
- Deliver exceptional customer service across phone and email channels, ensuring every interaction is professional, positive, and customer‑focused
- Take ownership of customer enquiries, resolving issues efficiently and striving to achieve first‑contact resolution wherever possible
- Build strong relationships with customers by providing clear communication, guidance, and support throughout their journey
- Work closely with specialist teams to ensure complex queries are handled effectively and customers receive the best possible outcome
What you'll bring.
You're passionate about delivering exceptional customer service and take pride in creating positive experiences for every customer. With a strong attention to detail and a proactive approach, you enjoy taking ownership of enquiries and seeing them through to a successful resolution, ensuring customers receive timely and effective support.
You'll be a great fit if you:
- Have a friendly, professional communication style and a genuine passion for delivering outstanding customer service
- Possess excellent verbal and written communication skills, with the ability to build rapport and communicate clearly with a wide range of customers
- Are confident using IT systems and technology, with the ability to quickly learn new processes and tools
- Show initiative, take ownership of your work, and can effectively manage tasks both independently and as part of a team
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#J-18808-LjbffrCustomer Service Executive in Newbury employer: Novuna
Novuna is an exceptional employer that prioritises employee wellbeing and professional growth, making it an ideal place for those looking to thrive in the automotive finance sector. With a flexible benefits package, including a company car or cash alternative, and a strong focus on relationship building within a supportive team environment, employees are empowered to excel in their roles while contributing to meaningful business growth. The company's commitment to fostering a positive work culture ensures that every team member feels valued and motivated to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Newbury
✨Tip Number 1
Familiarise yourself with electric vehicles and the carbon-free motoring movement. Understanding the industry will not only help you answer customer queries more effectively but also show your genuine interest in the role during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone interaction, consider role-playing scenarios with friends or family to enhance your ability to handle various customer situations confidently.
✨Tip Number 3
Research Novuna Vehicle Solutions and their customer service ethos. Knowing their values and how they approach customer satisfaction will allow you to align your responses and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the training programmes and hybrid working model. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your expectations.
We think you need these skills to ace Customer Service Executive in Newbury
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for the electric vehicle industry. Mention specific experiences where you have delighted customers and resolved queries effectively.
Highlight Relevant Skills:In your CV, emphasise your communication skills, attention to detail, and ability to work independently. Provide examples of how you've successfully handled customer interactions in previous roles.
Proofread Your Application:Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Novuna
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer experiences. Share specific examples from your past where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Your Communication Skills
Since the role involves interacting with customers via phone and email, practice clear and concise communication. During the interview, focus on how you articulate your thoughts and ensure you listen actively to any questions asked.
✨Familiarise Yourself with Electric Vehicles
Given that Novuna is involved in the electric vehicle sector, it would be beneficial to have some knowledge about EVs. Research common queries customers might have about electric vehicles and be prepared to discuss them.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you resolved customer issues effectively and be ready to explain your thought process during those instances.
