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For Companies At a Glance
- Tasks: Support customers through phone and email, helping them with financial solutions.
- Company: Join an award-winning team at Novuna Consumer Finance.
- Benefits: Flexible benefits, hybrid working, 25 days holiday, and a wellbeing package.
- Other info: Inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Positive attitude, strong communication skills, and problem-solving abilities.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Do you thrive supporting and helping others? Fancy joining an award‑winning customer‑obsessed team? Don't want to work weekends…? No problem! If your answer is 'yes' to all of these, keep reading.
Who we are
From interest‑free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
What you'll do
As a Customer Experience Advisor, you will serve as the primary point of contact for our customers through multiple communication channels, including phone and email. Some of our customers may be experiencing financial difficulty and your role will be to help decide how we can best support them, ensuring they feel satisfied with our service. You will be discussing payment options, agreeing payment plans and providing solutions to help customers get back to financial health.
Our contact centre is open Monday – Friday 8.45am – 5:15pm, and as a full‑time Customer Experience Advisor you'll be working 37 hours per week during these timeframes. You'll also:
- Actively listen to customers to understand their needs, answer their questions, and resolve any issues to their satisfaction.
- Become a subject matter expert of our products and services to be able to best support customers, offering guidance and showing understanding.
- Work collaboratively with the wider team to always ensure fair customer outcomes are met.
- Deal with customer complaints and find resolutions to problems, displaying empathy at all times.
What you'll bring
You are positive and enthusiastic, with a friendly and upbeat demeanour when interacting with our customers. You are comfortable working in a fast‑paced environment, with the ability to adapt and adjust your approach to different situations accordingly. You have strong problem‑solving skills and can think on your feet when it comes to resolving customer issues and handling difficult situations in a calming nature.
You'll be a great fit if you:
- Are computer literate and able to pick up new systems with ease.
- Have a customer‑centric mindset to deliver exceptional service and create positive experiences for customers.
- Have excellent interpersonal skills including verbal and written communication.
- Have the ability to handle difficult and challenging situations with empathy and professionalism.
- Are a trustworthy team player who is able to build rapport quickly.
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme.
- Hybrid working.
- 25 days holiday, plus bank holidays and the option to buy/sell 5 days.
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year.
Next steps
Customer‑focused questionnaire – designed to help us best understand you and the approach you take when dealing with customers.
Recorded video – asking why you want to be a Customer Experience Advisor at Novuna and looking for some great examples of excellent communication, where you have shown empathy, resilience and adaptability in previous roles.
Face‑to‑face interview and written exercise – coming in to meet us and is a great way to feel the culture of Novuna and ensure that the role is exactly what you were hoping for, whilst also assessing your written communication and potential to work within our company values of Harmony, Sincerity and Pioneering Spirit.
Interviews will be taking place Tuesday 2nd June – Wednesday 3rd June – Thursday 4th June. The start date will be Monday 6 July 2026.
Being yourself
At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note
This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Customer Service Advisor employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Novuna's values and services. This will help you connect your experiences with what they stand for, showing you're not just another candidate but a perfect fit for their customer-obsessed team.
✨Tip Number 2
Practice makes perfect! Prepare for the recorded video by thinking of specific examples where you've shown empathy and problem-solving skills. This is your chance to shine and show how you can handle challenging situations with grace.
✨Tip Number 3
Be yourself during the face-to-face interview! It's all about finding the right cultural fit, so let your personality shine through. Show them your friendly and upbeat demeanour, and don’t forget to ask questions that reflect your interest in their customer-centric approach.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re proactive and keen on joining the Novuna family. Don’t wait too long, as spots might fill up fast!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your passion for helping others. Use examples that showcase your ability to listen actively and resolve issues, as this is key for a Customer Service Advisor role.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Share your enthusiasm and positive attitude, as these traits are essential for our team.
Tailor Your Application: Make sure to tailor your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and understand what we’re looking for.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right place and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Novuna
✨Know Your Stuff
Before the interview, make sure you understand Novuna's products and services inside out. Familiarise yourself with their customer service approach and think about how you can apply your skills to help customers in financial difficulty.
✨Show Empathy
During the interview, be ready to demonstrate your ability to empathise with customers. Share examples from your past experiences where you've successfully handled difficult situations, showing that you can remain calm and supportive under pressure.
✨Practice Active Listening
Since the role involves understanding customer needs, practice active listening techniques. In the interview, show that you can listen carefully and respond thoughtfully to questions, reflecting back what you’ve heard to ensure clarity.
✨Be Yourself
Novuna values authenticity, so don’t be afraid to let your personality shine through. Be positive and enthusiastic, and share your passion for helping others. This will help you connect with the interviewers and show that you’re a great fit for their team.