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- Tasks: Deliver exceptional customer experiences and manage service activities in a dynamic environment.
- Company: Join Mitsubishi HC Capital Europe, a rapidly growing and inclusive employer.
- Benefits: Enjoy hybrid working, annual bonuses, 25 days holiday, and wellness programmes.
- Why this job: Make a real difference while developing your career in asset finance.
- Qualifications: Strong communication skills and a customer-focused mindset; training provided.
- Other info: Opportunities for growth in a supportive and entrepreneurial culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you a graduate‑level candidate looking to start a rewarding career in a multinational Financial Services Asset Finance Company? Are you passionate about delivering exceptional customer experiences? Do you have excellent interpersonal skills with the ability to multitask and thrive in a dynamic environment?
If your answer is \’yes\’ to all of these, keep reading.
Want to know a little about us?
We\’re the European growth engine of Mitsubishi HC Capital UK PLC, delivering smart vendor finance solutions across five countries—and expanding fast. Our tailored asset finance programs help Mitsubishi group businesses and partners unlock opportunity and scale. Driven by entrepreneurial energy and collaborative teamwork, we thrive in a dynamic, rewarding environment.
We\’re proud to be a Top 50 Inclusive employer. We\’re a signatory of the Women in Finance and the Race at Work Charter and we\’re Disability Confident.
What does the role involve?
We\’re looking for a Customer Experience Executive to join our growing team, reporting to the Customer & Business Support Manager.
Some Of Your Key Duties Will Include
- Manage all in-life customer service activities, including early terminations, refunds, credit balances, reschedules, and unwinds.
- Handling customer and supplier queries with professionalism — via telephone and written correspondence.
- Providing in-life support for all Mitsubishi HC Capital products, including invoicing and maintenance payments for vendor partners.
- Assisting the team with managing and resolving customer complaints.
What are we looking for?
- Entry level graduate who is looking to start in a leading multinational Financial Services Asset Finance Company
- Motivated with sharp attention to detail and a collaborative mindset
- Strong communicator with problem-solving skills and a customer-focused approach
- Quick learner who follows processes efficiently and takes initiative when needed
- Confident and proactive, ready to tackle professional challenges
- Fluency in a European language other than English is highly desirable (Dutch, Finnish, Swedish or Polish preferred)
What can we offer you?
At Mitsubishi HC Capital UK we take our people promise seriously. If you join us, you\’ll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Full training provided
- Flexible hybrid working
- 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What\’s the next step?
Interested? Start your application today and see what Mitsubishi HC Capital UK can offer you.
We are committed to ensuring our application process is inclusive and accessible to all candidates.
We\’re Disability Confident Committed, so if you\’re a person with a disability, if you\’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we\’ll be happy to make reasonable adjustments to our processes for you.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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Customer Experience Executive employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about delivering exceptional customer experiences.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key. Remember, strong interpersonal skills are a must for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for delivering exceptional customer experiences. We want to see that you genuinely care about helping customers and can bring that energy into your application.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to highlight your relevant skills and experiences that align with the role of Customer Experience Executive. We love seeing how you can fit into our dynamic environment.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We appreciate candidates who can communicate effectively while still being approachable and relatable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Novuna
✨Know the Company Inside Out
Before your interview, take some time to research Mitsubishi HC Capital Europe. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Executive, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your problem-solving abilities and customer-focused mindset.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value the interviewer’s input. Don’t hesitate to ask for clarification if you don’t understand something; it shows initiative and a willingness to engage.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. Plus, it gives you a chance to showcase your interpersonal skills.