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- Tasks: Support customers via phone and email, helping them navigate financial challenges.
- Company: Join Novuna, a company dedicated to customer care and support.
- Benefits: Enjoy a hybrid work setup, bonus scheme, 25 days holiday, and wellbeing programme.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Enthusiastic, computer literate, with strong communication and problem-solving abilities.
The predicted salary is between 25000 - 32000 £ per year.
Novuna is seeking a Customer Experience Advisor to support and assist customers primarily over phone and email. You will help customers navigate financial difficulties by discussing payment options, ensuring they feel valued and supported.
Ideal candidates are enthusiastic, computer literate, and have strong communication and problem-solving skills.
The role offers a hybrid working arrangement, an excellent benefits package including a bonus scheme, 25 days of holiday, and a comprehensive wellbeing program.
Customer Experience Advisor — Hybrid, Bonus & Wellbeing employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor — Hybrid, Bonus & Wellbeing
✨Tip Number 1
Make sure to research Novuna and their customer experience values. Knowing their mission and how they support customers will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers over the phone and email, try role-playing with a friend or family member to get comfortable with discussing payment options and problem-solving on the spot.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to gain insights about the company culture and what it’s like to work as a Customer Experience Advisor at Novuna.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Experience Advisor — Hybrid, Bonus & Wellbeing
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to support customers in navigating their financial difficulties.
Highlight Your Skills: Make sure to showcase your strong communication and problem-solving skills in your application. We’re looking for candidates who can effectively assist customers over the phone and email, so give us examples of how you've done this before!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Experience Advisor role. Mention specific experiences that relate to the job description, and show us why you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Novuna
✨Know Your Stuff
Before the interview, make sure you understand Novuna's services and how they assist customers with financial difficulties. Familiarise yourself with common payment options and customer support scenarios. This will show your enthusiasm and readiness to help customers effectively.
✨Show Off Your Communication Skills
Since the role involves assisting customers primarily over the phone and email, practice articulating your thoughts clearly. You might want to prepare for common questions about handling difficult conversations or resolving customer issues. Demonstrating your strong communication skills will be key!
✨Problem-Solving Scenarios
Think of examples from your past experiences where you've successfully solved problems for customers. Be ready to discuss these during the interview. This will highlight your problem-solving skills and show that you can think on your feet, which is crucial for a Customer Experience Advisor.
✨Emphasise Your Enthusiasm
Let your passion for customer service shine through! Share why you’re excited about the opportunity at Novuna and how you can contribute to their mission of making customers feel valued and supported. A positive attitude can make a big difference in how you're perceived.