At a Glance
- Tasks: Manage credit control activities and build strong customer relationships.
- Company: Join Novuna Business Cash Flow, empowering UK businesses with flexible cash flow solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Inclusive workplace with excellent career growth opportunities and tailored benefits.
- Why this job: Make a real difference for customers while developing your skills in a supportive team.
- Qualifications: Strong communication skills and knowledge of credit control processes are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong communication skills? Are you organised, proactive and confident juggling a variety of tasks? Do you have a solid understanding of credit control processes and enjoy working closely with customers to make a real difference? If your answer is 'yes', keep reading.
At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.
Reporting to our Credit Control Team Leader, you'll join us as a Credit Controller – Receivables Specialist, playing a key role in supporting our customers by gaining a full understanding of their debt and ledger activity. You’ll build trusted, long‑lasting relationships and help customers understand how their debtors operate, empowering them to optimise their working capital and achieve better outcomes. You’ll be part of a friendly, supportive team based in Telford, working on a hybrid basis. During onboarding, you'll spend more time in the office to help you settle in and set you up for success. You'll receive comprehensive training to ensure you feel confident, capable and ready to deliver an outstanding customer experience.
You will also:
- Manage credit control activities, including outstanding debts, payment collections and payment arrangements
- Proactively develop and implement tailored strategies to drive timely payments
- Build strong relationships with customers, stakeholders and team members
- Assist with reporting and MI of client portfolios
You’ll be a confident communicator who enjoys building relationships and delivering great customer outcomes. You’ll bring solid knowledge of credit control processes and systems, alongside a genuine passion for customer service. If you're CICM qualified or considering studying towards it, that would be a lovely bonus.
You will be a great fit if you have:
- Excellent verbal and written communication skills
- Strong problem‑solving ability, with a creative and solutions‑focused mindset
- Good knowledge of MS Office Suite
- Exposure to relevant tools and systems (payment systems e.g. Esker and CRM systems e.g SalesForce) would be an advantage — but don't worry, full training will be provided
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Credit Controller – Receivables Specialist employer: Novuna
At Novuna Business Cash Flow, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in Telford. Our comprehensive benefits package, including hybrid working options, a robust wellbeing programme, and opportunities for professional growth, ensures that our employees can thrive both personally and professionally. Join us to make a meaningful impact while enjoying a flexible work environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller – Receivables Specialist
✨Tip Number 1
Get to know the company inside out! Research Novuna Business Cash Flow and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Credit Controller, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Novuna team. Let’s get you that interview!
We think you need these skills to ace Credit Controller – Receivables Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure to highlight your verbal and written skills in your application. Share examples of how you've successfully built relationships with customers or colleagues in the past.
Be Organised and Proactive:Demonstrate your organisational skills by outlining how you manage multiple tasks effectively. We love seeing candidates who can juggle responsibilities while keeping everything on track, so don’t hold back!
Highlight Your Credit Control Knowledge:Make sure to mention your understanding of credit control processes and any relevant experience you have. If you're CICM qualified or studying towards it, definitely include that as it shows your commitment to the field!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t miss out!
How to prepare for a job interview at Novuna
✨Know Your Credit Control Basics
Make sure you brush up on your credit control processes before the interview. Understand how payment collections work and be ready to discuss strategies you've used in the past to manage outstanding debts. This will show that you're not just familiar with the theory but have practical experience too.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully built relationships with customers or stakeholders. Think about times when your communication skills helped resolve a problem or improved a situation. This will demonstrate your ability to connect with clients effectively.
✨Be Proactive in Problem-Solving
Think of specific instances where you’ve had to tackle challenges creatively. Be ready to share how you approached these situations and what the outcomes were. This will highlight your proactive mindset and problem-solving abilities, which are crucial for a Credit Controller.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Esker or Salesforce, make sure to mention it. If not, do a bit of research on them so you can speak confidently about how you would adapt to using new systems. Showing that you're tech-savvy and willing to learn will impress the interviewers.
