At a Glance
- Tasks: Manage outstanding debts and build strong customer relationships.
- Company: Join Novuna, a Top 50 Inclusive employer with a supportive culture.
- Benefits: Flexible hybrid working, 25 days holiday, and a full wellbeing package.
- Other info: Full training provided; opportunities for personal and professional growth.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and knowledge of credit control processes.
The predicted salary is between 30000 - 50000 £ per year.
Do you have strong communication skills? Are you organised, proactive and confident juggling a variety of tasks? Do you have a solid understanding of credit control processes and enjoy working closely with customers to make a real difference?
If your answer is 'yes', keep reading.
Who we are?
At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.
What you'll do.
Reporting to our Credit Control Team Leader, you'll join us as a Credit Controller – Receivables Specialist, playing a key role in supporting our customers by gaining a full understanding of their debt and ledger activity.
You’ll build trusted, long‑lasting relationships and help customers understand how their debtors operate, empowering them to optimise their working capital and achieve better outcomes.
You’ll be part of a friendly, supportive team based in Telford, working on a hybrid basis. During onboarding, you'll spend more time in the office to help you settle in and set you up for success. You'll receive comprehensive training to ensure you feel confident, capable and ready to deliver an outstanding customer experience.
You'll also:
- Manage credit control activities, including outstanding debts, payment collections and payment arrangements
- Proactively develop and implement tailored strategies to drive timely payments
- Build strong relationships with customers, stakeholders and team members
- Assist with reporting and MI of client portfolios
What you'll bring.
You’ll be a confident communicator who enjoys building relationships and delivering great customer outcomes. You’ll bring solid knowledge of credit control processes and systems, alongside a genuine passion for customer service. If you're CICM qualified or considering studying towards it, that would be a lovely bonus.
You'll be a great fit if you have:
- Excellent verbal and written communication skills
- Strong problem‑solving ability, with a creative and solutions‑focused mindset
- Good knowledge of MS Office Suite
- Exposure to relevant tools and systems (payment systems e.g. Esker and CRM systems e.g SalesForce) would be an advantage — but don't worry, full training will be provided
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Credit Controller – Receivables Specialist in Telford employer: Novuna
At Novuna, we pride ourselves on being a Top 50 Inclusive employer, offering a supportive and flexible work environment in Telford. As a Credit Controller - Receivables Specialist, you'll benefit from a hybrid working model, a comprehensive wellbeing package, and ample opportunities for personal and professional growth, all while contributing to our mission of helping diverse businesses thrive through tailored finance solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller – Receivables Specialist in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your communication skills. Whether it's over the phone or face-to-face, being able to articulate your thoughts clearly is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at Novuna!
We think you need these skills to ace Credit Controller – Receivables Specialist in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience with credit control processes and any relevant tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Remember, we love seeing personality, so let your enthusiasm come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your superb communication skills. Keep it clear, concise, and professional. We want to see that you can convey information effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Novuna
✨Know Your Numbers
As a Credit Controller, you'll be dealing with debts and payments, so brush up on your financial knowledge. Familiarise yourself with common credit control processes and be ready to discuss how you've managed outstanding debts in the past.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've built relationships with customers or stakeholders. Think about times when you resolved conflicts or negotiated payment terms effectively.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Prepare to share specific instances where you had to think creatively to overcome challenges in credit control or customer relations.
✨Familiarise Yourself with Relevant Tools
While full training will be provided, having a basic understanding of tools like Esker and Salesforce can give you an edge. If you’ve used similar systems before, be sure to mention that experience during your interview.
