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- Tasks: Manage credit control activities and build strong customer relationships.
- Company: Join Novuna Business Cash Flow, empowering UK businesses with flexible cash flow solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and knowledge of credit control processes are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have strong communication skills? Are you organised, proactive and confident juggling a variety of tasks? Do you have a solid understanding of credit control processes and enjoy working closely with customers to make a real difference? If your answer is 'yes', keep reading.
Who we are? At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.
What you'll do. Reporting to our Credit Control Team Leader, you'll join us as a Credit Controller – Receivables Specialist, playing a key role in supporting our customers by gaining a full understanding of their debt and ledger activity. You'll help customers understand how their debtors operate, empowering them to optimise their working capital and achieve better outcomes. This role is a 12-month fixed term contract based in Telford, working on a hybrid basis. During onboarding, you'll spend more time in the office to help you settle in and set you up for success. You'll receive comprehensive training to ensure you feel confident, capable and ready to deliver an outstanding customer experience.
- Manage credit control activities, including outstanding debts, payment collections and payment arrangements
- Proactively develop and implement tailored strategies to drive timely payments
- Build strong relationships with customers, stakeholders and team members
- Assist with reporting and MI of client portfolios
What you’ll bring. You’ll be a confident communicator who enjoys building relationships and delivering great customer outcomes. You’ll bring solid knowledge of credit control processes and systems, alongside a genuine passion for customer service. If you’re CICM qualified or considering studying towards it, that would be a lovely bonus.
You’ll be a great fit if you:
- Excellent verbal and written communication skills
- Strong problem‑solving ability, with a creative and solutions‑focused mindset
- Good knowledge of MS Office Suite
- Exposure to relevant tools and systems (payment systems e.g. Esker and CRM systems e.g. SalesForce) would be an advantage – but don’t worry, full training will be provided
What’s in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself. At Novuna, we’re a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Credit Controller - Receivables Specialist - 12 Month Fixed Term Contract employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Receivables Specialist - 12 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you can showcase your communication skills and problem-solving abilities. We want you to shine, so rehearse your answers and maybe even do a mock interview with a friend!
✨Tip Number 3
When you get an interview, don’t just focus on answering questions. Ask insightful questions about the company’s credit control processes and how they support their customers. This shows you're genuinely interested and ready to contribute!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to tailor your application to what we’re looking for in a Credit Controller – Receivables Specialist. Don’t miss out!
We think you need these skills to ace Credit Controller - Receivables Specialist - 12 Month Fixed Term Contract
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to highlight your verbal and written skills in your application. Use clear and concise language to demonstrate how you can build relationships and deliver great customer outcomes.
Be Organised and Proactive: We love a proactive approach! In your application, share examples of how you've successfully managed multiple tasks or projects. This will show us that you're organised and ready to tackle the challenges of credit control.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the job description. Mention your understanding of credit control processes and any relevant tools you've used, like payment systems or CRM software. This will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Novuna
✨Know Your Credit Control Basics
Make sure you brush up on your credit control processes before the interview. Understand how debtors operate and be ready to discuss strategies for managing outstanding debts. This will show that you're proactive and knowledgeable, which is exactly what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've successfully built relationships with customers in the past. Think about specific situations where your communication made a difference in resolving issues or driving timely payments.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. You might want to share a time when you had to juggle various responsibilities and how you prioritised them to achieve great outcomes.
✨Familiarise Yourself with Relevant Tools
If you have experience with payment systems like Esker or CRM tools like SalesForce, be sure to mention it. If not, express your willingness to learn and adapt quickly. Showing enthusiasm for training and development can set you apart from other candidates.