At a Glance
- Tasks: Monitor vehicle maintenance, reduce downtime, and support customers with updates.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing.
- Benefits: Enjoy a weekday office role with no weekends and career growth opportunities.
- Other info: Collaborative team environment with a focus on innovation and problem-solving.
- Why this job: Make a real impact by keeping vehicles on the road and enhancing customer experiences.
- Qualifications: Strong HGV technical background and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Do you have hands‑on technical knowledge of HGVs from a garage, workshop, or mechanical background? Are you seeking an office‑based position with no weekends, where you can apply your expertise to help reduce vehicle downtime? Are you enthusiastic about the chance to work for one of the UK’s top vehicle leasing companies? If your answer is ‘yes’ then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK’s best‑known brands. At Novuna Vehicle Solutions we’re leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you’ll do. Being a part of our Vehicle Solutions business unit, you’ll be working amongst the Technical Downtime team in Trowbridge who support our biggest customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you’ll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum. Our office is based in Trowbridge and this role requires 50% office attendance. You’ll also:
- Review and authorise jobs through 1link system and utilise your expert technical knowledge by actioning assigned jobs and authorising repairs on vehicles up to pre‑agreed approval amounts.
- Keep our customers updated on the status of their vehicles and arranging driver services as required.
- Maintain minimal ‘downtime’ of fleet vehicles by contacting garages by phone to enquire on the progress of vehicles booked in for maintenance.
- Ensure our systems are accurately updated and all queries received are actioned appropriately and promptly.
What you’ll bring. You have a strong HGV technical or mechanical background and a genuine passion for delivering outstanding customer experiences. You possess a solid understanding of mechanical issues, from routine faults to more complex problems requiring advanced diagnostic tools. You’re a determined problem‑solver who can think quickly, make sound decisions, and take action when it matters. You’ll be a strong fit if you bring:
- Excellent written and verbal communication skills.
- Solid understanding of vehicle mechanics and repair processes.
- A high level of accuracy, with keen attention to detail.
- A collaborative mindset and a proactive, can‑do approach.
- Good IT skills, with confidence in learning new systems.
HGV Technical Controller employer: Novuna Vehicle Solutions
At Novuna Vehicle Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that values technical expertise and customer service. Located in Trowbridge, our office-based role as an HGV Technical Controller provides a unique opportunity to work with cutting-edge vehicle leasing solutions while enjoying a healthy work-life balance with no weekend shifts. We are committed to employee growth, providing ongoing training and development opportunities to ensure you thrive in your career with us.
StudySmarter Expert Advice🤫
We think this is how you could land HGV Technical Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the HGV industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific mechanical issues you've encountered and how you solved them. This will show your expertise and passion for the role!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, like Novuna Vehicle Solutions. Check out our website for openings and tailor your approach to highlight how your skills can help reduce vehicle downtime.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the HGV Technical Controller role.
We think you need these skills to ace HGV Technical Controller
Some tips for your application 🫡
Show Off Your Technical Know-How:Make sure to highlight your hands-on experience with HGVs in your application. We want to see how your background in garages or workshops makes you the perfect fit for this role!
Keep It Clear and Concise:When writing your application, be straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're the right candidate.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific skills and experiences that match our job description. Show us how you can help reduce vehicle downtime and enhance customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Novuna Vehicle Solutions
✨Know Your HGV Stuff
Brush up on your technical knowledge of HGVs before the interview. Be ready to discuss specific mechanical issues you've encountered and how you resolved them. This will show that you not only have hands-on experience but also a deep understanding of vehicle mechanics.
✨Show Off Your Communication Skills
Since you'll be keeping customers updated and liaising with garages, practice articulating your thoughts clearly. Think of examples where your communication made a difference in resolving an issue or improving a process. This will highlight your ability to deliver outstanding customer experiences.
✨Demonstrate Problem-Solving Prowess
Prepare to share instances where you’ve had to think on your feet and make quick decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem-solving in a technical environment.
✨Familiarise Yourself with 1link System
If you can, get a basic understanding of the 1link system before your interview. Mentioning your willingness to learn new systems and any relevant IT skills will show that you're adaptable and ready to hit the ground running in the role.
