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- Tasks: Manage vehicle orders and ensure a seamless customer experience in a dynamic environment.
- Company: Join Novuna Vehicle Solutions, a leading UK vehicle leasing company committed to inclusivity.
- Benefits: Enjoy flexible hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Why this job: Be part of the electric vehicle revolution and make a real impact on sustainability.
- Qualifications: Strong interpersonal skills and attention to detail in a fast-paced setting.
- Other info: Opportunities for career development and a supportive, inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Looking for a fast-paced role with one of the UK\’s leading vehicle leasing companies? Want to be part of a business that genuinely invests in your career development? Interested in hybrid working that supports a healthy work-life balance?
If your answer is \’yes\’ to all of these, keep reading.
About us
At Novuna Vehicle Solutions, we\’re passionate about building a better tomorrow. Which is why we\’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we\’re helping customers of all kinds on their journey to carbon-free mobility.
We\’re proud to be a Top 50 Inclusive employer. We\’re a signatory of the Women in Finance and the Race at Work Charter and we\’re Disability Confident Committed.
Role responsibilities
What does the role involve?
Within our Vehicle Ordering Team you will play a key role in delivering a seamless experience for our customers. You\’ll be responsible for ensuring that quotes for new vehicles are valid, up to date and have the necessary approval required to order. You\’ll handle requests from company car and LCV drivers, working across a wide range of manufacturers, models, and customers — so no two days are the same! While the role includes some phone contact, most of your communication will be via email, allowing for a structured yet dynamic workload.
Attendance of the Newbury office will be required for the first 3 – 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.
Some of your key duties will include:
- Manage a portfolio of live orders, keeping track of progress and following up on any outstanding actions
- Process new vehicle orders for company car and light commercial vehicle (LCV) users, ensuring accuracy and efficiency
- Collaborate with customers and internal teams to resolve queries and gather the necessary information to move orders forward
What we’re looking for
To succeed in this role, you\’ll be someone who thrives in a fast-paced environment, juggling multiple tasks while maintaining accuracy and attention to detail. You\’ll bring strong interpersonal skills, building positive relationships with both customers and colleagues through clear and confident communication.
Also, we\’re looking for the following:
- Confident using a range of computer systems and tools to manage tasks efficiently
- Comfortable working in a fast-paced environment, staying organised and focused under pressure
- Strong attention to detail, ensuring accuracy in every aspect of your work
- Positive and proactive personality, with a clear drive to complete tasks and support the team
What can we offer you
At Novuna we take our people promise seriously. If you join us, you\’ll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Next steps
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We\’re Disability Confident Committed, so if you\’re a person with a disability, if you\’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we\’ll be happy to make reasonable adjustments to our processes for you.
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Customer Service Executive - Vehicle Orders employer: Novuna Consumer Finance
Contact Detail:
Novuna Consumer Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Vehicle Orders
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novuna Vehicle Solutions. Understand their values, especially their commitment to inclusivity and the electric vehicle revolution. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since most of your role involves email communication, it’s crucial to articulate your thoughts clearly. Try drafting responses to common customer queries or even role-play with a friend to boost your confidence before the big day.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like Novuna, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you successfully managed several responsibilities at once, highlighting your attention to detail and organisational skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive - Vehicle Orders
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in fast-paced environments and your attention to detail, as these are key for us at Novuna.
Show Off Your Communication Skills: Since most of your work will be via email, it’s important to demonstrate your strong written communication skills. Use clear and confident language in your application to reflect how you’d interact with customers and colleagues.
Highlight Your Tech Savvy: We’re looking for someone comfortable with various computer systems. Mention any relevant tools or software you’ve used in previous roles to show us you can manage tasks efficiently.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Novuna.
How to prepare for a job interview at Novuna Consumer Finance
✨Know the Company Inside Out
Before your interview, take some time to research Novuna Vehicle Solutions. Understand their mission, values, and recent developments in the electric vehicle sector. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, you'll need to demonstrate strong interpersonal skills. Prepare examples from your past experiences where you've successfully resolved customer queries or built positive relationships. This will highlight your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you handle multiple tasks under pressure. Think of scenarios where you had to manage competing priorities and maintain accuracy. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or company culture. This shows your enthusiasm and helps you gauge if Novuna is the right fit for you. For example, ask about their approach to employee development or how they support work-life balance.