At a Glance
- Tasks: Provide top-notch customer service via phone and email for vehicle leasing queries.
- Company: Join Novuna Vehicle Solutions, a leader in the electric vehicle revolution and a Top 50 Inclusive employer.
- Benefits: Enjoy flexible hybrid working, generous holiday, and a full wellbeing package.
- Other info: 9-month fixed term contract with industry-leading training and opportunities for growth.
- Why this job: Be part of a supportive team making a real impact in carbon-free mobility.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?
If your answer is \'yes\' to all of these, keep reading.
Want to know a little about us?At Novuna Vehicle Solutions, we\'re passionate about building a better tomorrow. Which is why we\'re lighting the way in the electric vehicle revolution. From family cars to HGVs, we\'re helping customers of all kinds on their journey to carbon-free mobility.
We\'re proud to be a Top 50 Inclusive employer. We\'re a signatory of the Women in Finance and the Race at Work Charter and we\'re Disability Confident Committed.
What does the role involve?You\'ll work as a member of our Customer Service Team where you\'ll be the first point of contact for our vehicle leasing customers, providing excellent customer service over the phone and by email to help resolve their queries. We\'ll provide full on the job training and you\'ll also receive industry-leading training. Once you\'re fully trained you\'ll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Attendance of the Newbury office will be required for the first 3 - 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.
Some of your key duties will include:
- Interacting with customers by phone and email
- Resolving customer queries where possible in the first call or email
- Liaising with specialist teams where needed
You\'re passionate about delighting your customers and get a real kick out of providing a good service. You\'ve got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.
Also, we\'re looking for the following:
- Friendly telephone manner and a strong customer service ethic
- Excellent written and verbal communication skills
- IT literate and comfortable learning new systems and processes
- Able to work on your initiative
At Novuna we take our people promise seriously. If you join us, you\'ll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days\' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We\'re Disability Confident Committed, so if you\'re a person with a disability, if you\'re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we\'ll be happy to make reasonable adjustments to our processes for you.
#LI-Hybrid
Customer Service Executive in Newbury employer: Novuna Consumer Finance
At Novuna Vehicle Solutions, we pride ourselves on being a top inclusive employer, offering a supportive work culture that values diversity and employee wellbeing. As a Customer Service Executive, you'll enjoy a flexible hybrid working model from our modern Newbury office, alongside competitive benefits such as a generous pension contribution, a comprehensive wellbeing package, and opportunities for personal growth within the electric vehicle revolution. Join us in making a meaningful impact while enjoying a fulfilling career without the need for evening or weekend shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Novuna Consumer Finance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Novuna Consumer Finance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Novuna Consumer Finance:Your cover letter is your chance to shine! Tell us why you want to work at Novuna Consumer Finance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Novuna Consumer Finance!
How to prepare for a job interview at Novuna Consumer Finance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
