At a Glance
- Tasks: Provide on-site IT support and solve real-world tech challenges.
- Company: Join Novulyn IT, a leader in digital innovation and IT solutions.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic work environment with flexible assignments based on your availability.
- Why this job: Make a difference in businesses while working with cutting-edge technology.
- Qualifications: Experience in IT support and strong customer service skills.
The predicted salary is between 40000 - 45000 £ per year.
Novulyn IT is looking for proactive and skilled IT Support Specialists based in Liverpool, UK, to join our growing network of field engineers.
If you thrive in a dynamic, tech-driven environment and enjoy solving real-world IT challenges, we want to hear from you!
At Novulyn IT, we are at the forefront of digital innovation, providing comprehensive IT solutions that empower businesses across Europe (EU), Asia-Pacific (APAC), and Africa.
With a commitment to excellence and a proven track record of success, our expert teams specialize in delivering tailored, cutting-edge technology solutions designed to enhance operational efficiency, drive growth, and revolutionize the way businesses operate.
About the position
We are currently seeking an Onsite IT & Network Support Engineer/Technician for contractual, freelance assignments in your area.
Assignments will be allocated based on your location, offering you the flexibility to take on tasks according to your availability — whether on weekdays or weekends.
- L1 & L2 IT/Networking tasks, such as desktop support.
- Hardware installation and replacement (e. g., server/rack components like hard drives).
- Conducting site surveys for IT infrastructure or networking requirements.
- Providing on-site assistance for devices like routers, switches, and firewalls by enabling console access for remote support teams.
What we offer
We provide competitive compensation tailored to your time commitment, with flexible options for hourly, half-day, or full-day rates.
Preferred Skills and Expertise
- Proficient in System Desktop Administration, Customer Service, and Incident/Change/Release Management, with support experience for various third-party applications on Windows platforms.
- Professionally trained and certified in IT Infrastructure Library (ITIL) and Windows Server Administration, with a focus on leveraging programming techniques for innovative tasks.
- Foundational knowledge of DHCP, DNS, IP addressing, subnetting, and troubleshooting wireless LAN/Ethernet desktop configuration issues.
- Hands-on experience with troubleshooting multiple operating systems, including i OS, Android, Windows, and Blackberry devices.
- Fluency in the local language is preferred.
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IT Support Engineer employer: Novulyn IT
At Novulyn IT, we pride ourselves on being an excellent employer by fostering a dynamic and inclusive work culture that encourages innovation and professional growth. Our Liverpool-based IT Support Engineers enjoy flexible working arrangements, competitive compensation, and the opportunity to tackle real-world IT challenges while contributing to cutting-edge technology solutions that empower businesses globally. Join us to be part of a forward-thinking team that values your expertise and supports your career development in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at Novulyn IT for the best chance!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of Novulyn IT and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Novulyn IT time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Novulyn IT
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to Novulyn IT. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
