At a Glance
- Tasks: Create a welcoming atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the stylish Novotel London Stansted, part of the Arora group.
- Benefits: Enjoy competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting career progression opportunities in a rapidly growing company.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a positive, proactive attitude.
The predicted salary is between 27040 - 27040 £ per year.
Salary – £27,040
Staff Accommodation available £338 per month per person
Holiday – 28 days holiday, enhanced after 5 years of service.
But there's more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts at Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.
A bit about what you will do...
Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of the team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role a real advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist employer: NOVST-Front Office
At Novotel London Stansted, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With competitive benefits such as staff accommodation, generous holiday allowances, and numerous discounts, we ensure our Night Receptionists feel appreciated and supported. Our commitment to employee growth is evident through ample career progression opportunities within the Arora group, making this a rewarding place to build your hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show up in style! When you go for interviews, dress smartly and professionally. First impressions matter, especially in a customer-facing role like this one. Plus, it shows you’re serious about the job!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest service and problem-solving. Think of examples from your past experiences that highlight your skills and how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at Novotel London Stansted and beyond!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Night Receptionist, creating a welcoming atmosphere is key!
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role at Novotel London Stansted. Highlight your relevant experience and skills that match the job description, like your organisational skills and ability to handle guest inquiries with professionalism.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at NOVST-Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research Novotel London Stansted. Familiarise yourself with their services, facilities, and the local area. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Night Receptionist, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle inquiries and resolve issues promptly, as this will demonstrate your proactive approach.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy hotel environment. Think of specific instances where you've successfully managed multiple tasks at once. During the interview, share how you stay calm under pressure and ensure that everything runs smoothly, especially during check-in and check-out times.
✨Dress to Impress
First impressions matter! Make sure you arrive looking smart and professional, reflecting the hotel's standards. A polished appearance will convey your seriousness about the role and your understanding of the hospitality industry.
