At a Glance
- Tasks: Manage client relationships and ensure they get the most from our innovative platform.
- Company: Join Novoville, a multi-award-winning company making a positive impact on the environment.
- Benefits: Enjoy autonomy, a solid salary, and a supportive team culture.
- Other info: Opportunity for growth in a dynamic startup environment.
- Why this job: Be part of a mission to reduce carbon emissions and improve homes across the UK.
- Qualifications: Strong communication skills and a knack for understanding software products are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for our next team member to join Shared Works, Novoville's innovative platform for retrofit projects. Shared Works is at the forefront of the fight to improve our homes and reduce their carbon emissions (20% of the UK total!). By building software for governments, contractors, and residents to collaborate effectively across the customer journey, we help the industry work smarter, make people's homes more comfortable, and reduce their impact on the climate.
This is a hybrid client, product and delivery role. The right person will be commercially aware and client‑facing, but also technically curious, structured, data‑literate and confident working closely with product/engineering teams.
As our Technical Account & Product Delivery Manager, you will own the client relationship from go‑live onwards:
- Account management: Own the day‑to‑day relationship with a portfolio of clients: combined authorities, housing associations, and contractors. Run onboardings, check‑ins, and reviews. Keep clients informed, unblocked, and getting value from the platform.
- Platform configuration: Set up and configure Shared Works for new clients, tailoring it to their workflows and programme structure.
- Data management: Handle data imports and exports, keep data clean and accurate, and help clients understand and use their data effectively.
- Technical support: Be the first port of call for client issues. Diagnose problems, distinguish between user errors, configuration issues, data issues, and product bugs, resolve what you can, and elevate clearly to the engineering team when needed.
- Product input: Gather feedback from clients, translate it into clear product and technical requirements, including user stories, acceptance criteria, workflow descriptions, and prioritised issues. Act as the client's advocate in internal product discussions while balancing technical feasibility, product roadmap priorities and delivery timelines.
- Product delivery & testing: Work closely with the product/engineering colleagues to prioritise client deliverables, clarify requirements, test tickets and new functionality, validate fixes, and ensure releases meet client needs before and after deployment.
- Training & documentation: Deliver training sessions for client teams and keep onboarding guides and materials up to date.
- Commercial growth: As you build product knowledge and client trust, support demos, proposals, and new business activity, you can grow into a fuller commercial role over time (if you want).
Requirements
- Exceptional communication skills with the ability to build trust with stakeholders.
- Solid technical understanding of SaaS products: you do not need to code, but you should be comfortable understanding software product architecture, workflows, investigating bugs, and discussing technical issues with product/engineering teams.
- Ability to translate client needs into clear requirements, user stories, acceptance criteria and structured product feedback.
- Comfortable working with data, including spreadsheets, CSV files, imports/exports, data quality checks, and basic data manipulation.
- Project management skills, including managing timelines, dependencies, priorities, and stakeholder expectations across multiple client and product workstreams.
- Highly organised with the ability to prioritise competing client needs, internal deliverables and product requests.
- Enjoys taking initiatives and would thrive in a startup culture.
- A desire to develop your skills and grow with the role, wherever it takes you.
- A kind heart, and a dash of humour.
Desirable Qualifications & Skills
- Experience in a client‑facing role: technical account manager, product delivery manager, product owner or similar client‑facing role.
- Experience working with product/engineering teams to define, prioritise, test, and deliver software improvements.
- Experience with data management: imports, exports, data quality, or basic manipulation (e.g. Excel, CSV, or similar).
- Familiarity with technical project management tools, ideally Jira, and confidence using them to track tickets, manage priorities, coordinate testing, and follow product delivery progress.
- Experience working with local government, combined authorities, housing associations, or contractors.
- Background in GovTech, PropTech, CleanTech, or a related SaaS environment.
- Understanding of the built environment and the necessity for a green revolution.
To apply, you must already hold the permanent, unconditional right to work in the UK (e.g., British/Irish citizenship or Indefinite Leave to Remain) - we're not able to sponsor visas for this position.
Benefits
Who are we? Novoville is a UK multi‑award‑winning company developing best‑in‑class technological solutions to tackle local authorities' most pressing challenges. Shared Works is our flagship initiative, transforming how retrofit and maintenance projects are managed to achieve net‑zero goals. Our UK team is growing, and you will work closely with our Customer Success, Business Development, Product, and Engineering colleagues across the UK, and Greece.
What We Offer
- Working for a company that is doing something good for the community, the country, and ultimately, the world.
- Tons of autonomy, independence, and flexibility.
- A solid salary.
- A no‑glass‑ceiling environment where you go as far as you can and want.
- A bunch of nice people to work with (we hope :/).
Technical Account & Product Delivery Manager employer: novoville
At Novoville, we pride ourselves on being an exceptional employer dedicated to making a positive impact on the environment and communities through our innovative Shared Works platform. Our work culture fosters autonomy, collaboration, and personal growth, offering employees the chance to engage in meaningful projects while enjoying a supportive team atmosphere. With a commitment to professional development and a no-glass-ceiling policy, we empower our staff to reach their full potential in a flexible and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account & Product Delivery Manager
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from novoville!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at novoville, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like novoville.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Technical Account & Product Delivery Manager
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at novoville, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at novoville.
How to prepare for a job interview at novoville
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
