At a Glance
- Tasks: Greet guests, check them in, and ensure they have a memorable stay.
- Company: Join a dynamic team at Novotel and ibis hotels.
- Benefits: On-the-job training, staff meals, and global hotel discounts.
- Other info: Diversity and inclusion are at the heart of our hiring process.
- Why this job: Be the first impression and create unforgettable experiences for guests.
- Qualifications: Service-focused personality and basic computer skills required.
The predicted salary is between 1200 - 1600 £ per month.
First impressions are everything! As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- On the job training and personal development opportunities
- Working across two hotel brands, Novotel and ibis
- Uniform and staff meals provided
- Discounts at Accor Hotels Globally
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications:
- Good with computers and Microsoft applications
- Service focused personality is essential
Additional Information:
- Experience is an asset
- Prior experience working with Opera or a related system is a benefit, but not essential
- Fluency in English
- Additional languages are a plus
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception Team Member in Southampton employer: NOVOTEL
As a Reception Team Member at our hotels, you will be part of a vibrant and inclusive work culture that prioritises personal development and offers on-the-job training. With the opportunity to work across two renowned brands, Novotel and ibis, you will enjoy benefits such as global hotel discounts, provided uniforms, and staff meals, all while contributing to memorable guest experiences in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NOVOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NOVOTEL
Don't be shy about reaching out to NOVOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Member in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NOVOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NOVOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
