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- Tasks: Greet guests, check them in, and ensure they have a memorable stay.
- Company: Join a dynamic team at Novotel and ibis hotels.
- Benefits: On-the-job training, staff meals, and global hotel discounts.
- Other info: Diversity and inclusion are at the heart of our hiring process.
- Why this job: Be the first impression and create unforgettable experiences for guests.
- Qualifications: Service-focused personality and basic computer skills required.
The predicted salary is between 1200 - 1600 £ per month.
First impressions are everything! As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- On the job training and personal development opportunities
- Working across two hotel brands, Novotel and ibis
- Uniform and staff meals provided
- Discounts at Accor Hotels Globally
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications:
- Good with computers and Microsoft applications
- Service focused personality is essential
Additional Information:
- Experience is an asset
- Prior experience working with Opera or a related system is a benefit, but not essential
- Fluency in English
- Additional languages are a plus
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception Team Member in Southampton employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member in Southampton
✨Tip Number 1
Make sure to research the hotel brands, Novotel and ibis, before your interview. Knowing their values and what makes them unique will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your greeting and check-in process! Role-playing with a friend can help you feel more confident when it comes to making that first impression on guests. Remember, it's all about creating a memorable experience!
✨Tip Number 3
Show off your service-focused personality during the interview. Share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you have what it takes to provide exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Team Member in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, just like you would with our guests.
Tailor Your Application: Make sure to customise your application for the Reception Team Member role. Highlight any relevant experience or skills that match what we’re looking for, especially your service-focused personality and computer skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NOVOTEL
✨Know the Company
Before your interview, take some time to research the hotel brands you'll be working with, Novotel and ibis. Understanding their values and what makes them unique will help you connect better during the interview and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As a Reception Team Member, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a guest or customer. This will demonstrate your service-focused personality and how you can contribute to creating memorable experiences for guests.
✨Practice Common Scenarios
Think about common situations you might face at the reception desk, like handling complaints or upselling hotel facilities. Practising your responses to these scenarios can help you feel more confident and prepared to tackle any questions the interviewer might throw your way.
✨Dress the Part
First impressions matter, especially in hospitality! Make sure to dress smartly for your interview. A polished appearance not only shows respect for the interview process but also reflects the professional image you’ll need to uphold as a Reception Team Member.