At a Glance
- Tasks: Lead Reception and Housekeeping teams to ensure top-notch guest service and cleanliness.
- Company: Join the vibrant Novotel London, known for its welcoming atmosphere.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a high-performing team focused on excellence and revenue growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality and strong problem-solving abilities.
The predicted salary is between 35000 - 45000 £ per year.
Novotel London is seeking an experienced Rooms Division Manager to lead Reception and Housekeeping, ensuring guest service excellence and cleanliness standards across the hotel.
You will oversee daily operations, manage teams, drive revenue, and implement the brand's service standards while maintaining a welcoming, high-performing environment for guests and staff alike.
This role requires strong leadership, problem solving, and a hands-on approach with a focus on REVPAR improvement.
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Senior Rooms Division Lead – Front Desk & Housekeeping employer: NOVOTEL
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Rooms Division Lead – Front Desk & Housekeeping
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NOVOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NOVOTEL
Don't be shy about reaching out to NOVOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Rooms Division Lead – Front Desk & Housekeeping
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NOVOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NOVOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
