At a Glance
- Tasks: Lead Front Office and Housekeeping teams to create unforgettable guest experiences.
- Company: Join Novotel Canary Wharf, a vibrant hotel in London.
- Benefits: Competitive salary, performance incentives, and structured training opportunities.
- Other info: Commitment to sustainable hospitality and a dynamic team culture.
- Why this job: Be a hands-on leader in a fast-paced environment with clear career progression.
- Qualifications: Experience in Front Office or Housekeeping management and strong organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
Novotel Canary Wharf is looking for a Rooms Division Manager to take ownership of Front Office, Housekeeping, Guest’s Services and Finance operations in one of London’s most vibrant hotels.
The Role
Reporting to the Operations Manager, the Rooms Division Manager is responsible for the day-to-day operations, room readiness, guest flow, team productivity, and brand compliance.
Key Responsibilities
- Operational Leadership
- Oversee daily Front Office, Housekeeping and Guest Services operations to ensure smooth, efficient service delivery.
- Control room readiness, occupancy flow, and turn‑around times.
- Ensure consistent application of Novotel and Accor brand standards.
- Conduct daily inspections of guest rooms, public areas, and back‑of‑house spaces.
- Ensure full audit readiness and compliance with internal and brand requirements.
- Performance & Coordination
- Work closely with Revenue Management to optimise occupancy and room allocation.
- Coordinate with Maintenance to manage defects, preventative maintenance, and room availability.
- Monitor operational KPIs including guest satisfaction, cleanliness scores, productivity, and costs.
- Support budget control, labour efficiency, and stock management within the Rooms Division.
- People & Team Management
- Lead, schedule, and support Front Office and Housekeeping teams to meet operational demands.
- Deliver daily briefings and structured shift handovers.
- Coach supervisors and team members through on‑the‑job training and performance feedback.
- Drive consistency, accountability, and cross‑training across the Rooms Division.
- Guest Experience & Service Recovery
- Manage guest feedback, complaints, and service recovery in line with brand standards.
- Ensure prompt resolution of operational issues affecting the guest experience.
- Maintain visible leadership presence during peak periods.
Qualifications
About You
- Proven operational experience in Front Office and/or Housekeeping management.
- Strong understanding of room operations, standards, and daily controls.
- Confident, hands‑on leader with excellent organisational skills.
- Able to manage priorities, solve problems, and make decisions under pressure.
- Fluent in English; additional languages are an advantage.
What We Offer
- Structured training and development through Accor and the Heartist® program.
- Competitive salary with performance‑related incentives.
- Clear career progression within a global hospitality group.
- A professional, fast‑paced working environment with strong operational focus.
- Commitment to responsible and sustainable hospitality.
If you are a driven Rooms professional with a strong operational mind‑set and leadership experience, we invite you to apply and join the team at Novotel Canary Wharf.
Rooms Division Manager employer: NOVOTEL
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Division Manager
✨Tip Number 1
Get to know the hotel! Before your interview, spend some time at Novotel Canary Wharf. Familiarise yourself with the vibe, the staff, and the guest experience. This will help you speak confidently about how you can enhance operations and lead the team.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've inspired teams or improved guest experiences in previous roles. We want to see that you can motivate others and handle challenges like a pro.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on key performance indicators relevant to the Rooms Division. Talk about how you've monitored and improved these metrics in past positions, showing us you're data-driven and results-oriented.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Novotel family. Don’t miss out on this opportunity!
We think you need these skills to ace Rooms Division Manager
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading teams and managing operations. We want to see how you've inspired others and created memorable experiences for guests, just like we do at Novotel Canary Wharf.
Be Specific About Your Experience:When detailing your past roles, focus on specific achievements in Front Office and Housekeeping management. We love numbers, so if you can share any KPIs or improvements you've made, that’ll definitely catch our eye!
Tailor Your Application:Don’t just send a generic CV! Make sure to tailor your application to reflect the key responsibilities and qualifications mentioned in the job description. We appreciate candidates who take the time to align their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at NOVOTEL
✨Know Your Operations
Familiarise yourself with the daily operations of Front Office, Housekeeping, and Guest Services. Be ready to discuss how you would ensure smooth service delivery and manage room readiness. This shows you understand the role and can hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in high-pressure situations. Discuss your approach to coaching and supporting team members, as well as how you handle performance feedback. This will demonstrate your hands-on leadership skills.
✨Understand Brand Standards
Research Novotel and Accor brand standards thoroughly. Be prepared to explain how you would ensure compliance and maintain quality across all operations. This knowledge will highlight your commitment to upholding the brand's reputation.
✨Guest Experience Focus
Think about how you would manage guest feedback and service recovery. Prepare to share specific strategies you've used to resolve issues and enhance guest satisfaction. This will show that you prioritise the guest experience in your management style.
