At a Glance
- Tasks: Coordinate and manage events, ensuring smooth operations and excellent client relationships.
- Company: Dynamic hotel with a focus on exceptional service and guest experience.
- Benefits: Discounted hotel stays worldwide and opportunities for career growth.
- Other info: Fast-paced environment with a chance to make a real impact.
- Why this job: Join a vibrant team and enhance your sales skills while creating memorable events.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 € per year.
The sale, organisation and smooth running of events on behalf of all clients for the conference, events and groups department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times.
Handle enquiries for group and conference bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
Manage group and conference payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Performs all reservations duties including making and entering reservations as required (e-mail, phone).
Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Additional Information: Discounted hotel stays across the world with ALL Heartist Card.
Reservations & Sales Coordinator employer: NOVOTEL
As a Reservations & Sales Coordinator at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises professional growth and employee satisfaction. With access to discounted hotel stays globally through the ALL Heartist Card, you can enjoy unique travel experiences while working alongside a dedicated team that values collaboration and excellence in service. Join us to be part of a culture that celebrates success and fosters meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Reservations & Sales Coordinator role, make sure you can confidently explain why you’re the perfect fit. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to keep you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Reservations & Sales Coordinator
Some tips for your application 🫡
Show Your Sales Skills:Make sure to highlight any experience you have in sales or customer service. We want to see how you can actively sell our hotel’s promotions and facilities, so don’t hold back on showcasing your skills!
Be Professional and Friendly:Since the role involves a lot of communication with clients, it’s crucial to convey a professional yet friendly tone in your application. We’re looking for someone who can make a great first impression, so let your personality shine through!
Attention to Detail is Key:Given the nature of the job, we need someone who can manage group bookings and maintain precise records. Make sure to mention any experience you have with organisation and attention to detail in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NOVOTEL
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations & Sales Coordinator inside out. Familiarise yourself with the hotel’s services, special promotions, and how to handle group bookings. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your People Skills
Since this role involves maintaining relationships with clients, be prepared to discuss your experience in customer service. Share specific examples of how you've handled enquiries or resolved issues in the past. Remember, a friendly and professional attitude goes a long way!
✨Be Ready to Sell
This position requires a bit of a salesperson's flair. Think about how you can actively promote the hotel’s offerings during the interview. You might even want to prepare a mini-pitch for a hypothetical promotion. This will demonstrate your proactive approach and sales mindset.
✨Organisational Skills Matter
The job involves managing multiple tasks like payments, cancellations, and rooming lists. Be ready to discuss how you stay organised and manage your time effectively. You could mention tools or methods you use to keep track of your tasks, which will highlight your ability to handle the responsibilities of the role.
