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- Tasks: Be the friendly face of our hotel, welcoming guests and managing admin tasks.
- Company: Join a dynamic team at Accor, a leader in hospitality worldwide.
- Benefits: Enjoy perks like free food, employee discounts, and on-site parking.
- Why this job: Make a real impact on guest experiences in a vibrant work environment.
- Qualifications: Previous receptionist experience is preferred; strong communication skills are essential.
- Other info: Diversity and inclusion are at the heart of our hiring process.
The predicted salary is between 20000 - 30000 £ per year.
We are seeking a professional and friendly Receptionist to join our Hotel team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service, living the Accor brand standards while managing various administrative tasks. This role requires strong organisational skills, attention to detail, and some proficiency in office software.
Duties will include and not be limited to the following:
- Greet and welcome visitors in a warm and professional manner.
- Answer and direct phone calls using excellent phone etiquette.
- Be fully aware of the hotel events.
- Manage incoming and outgoing correspondence, including emails and postal mail.
- Be aware daily of VIP, disabled, early and late arrivals/departures and previous complaint guests to ensure they are cared for correctly.
- Liaise with Housekeeping professionally in relation to the bedroom inventory, informing them of Late Departures, Extended Stays, Day lets, Show Rooms and Room Moves.
- Ensure that all guest profiles are updated and present, including for all international visitors, completing the Registration Cards and Filing correctly.
- Upon check-out prepare bills and take payment accordingly, preparing and checking the sales ledger, ensuring all relevant correspondence is attached.
- Follow up the guest for information if the card is declining, inform your supervisor if there are any issues.
- Ensure your designated float is always kept balanced and complete banking procedures at the end of your shift following the hotel procedures. Inform your Team Leader of any discrepancies.
- Comply with the Hotel Policy regarding floats, petty cash, banking and access to the safe.
- Be thoroughly aware of all administration procedures with reference to reservations procedures, filing and correspondence relating to a guest stay.
- Be fully competent in taking reservations over the phone, via email or walk-ins in absence of the Reservations Department. Be able to support the reservations department where necessary.
- Ensure the telephone is answered and external calls are directed to the right department.
Requirements:
- Proven experience in a receptionist or administrative role is preferred.
- Proficiency in computerised systems, particularly Microsoft Office Suite and Google Suite.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Excellent verbal and written communication skills.
- A friendly disposition with a professional attitude towards clients and colleagues.
- Ability to work independently as well as part of a team.
If you are an enthusiastic individual looking to contribute to a dynamic work environment, we encourage you to apply for this exciting opportunity as a Receptionist.
Qualifications:
- Previous experience in hotel is helpful, but not essential.
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount on hotels across the globe
- Free parking
- On-site parking
- Transport links
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Receptionist employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the hotel, including current events and promotions, will help you engage with guests and answer their questions confidently.
✨Tip Number 2
Practice your phone etiquette. Since you'll be answering calls and directing them to the right departments, being articulate and friendly over the phone is crucial. Consider role-playing with a friend to refine your skills.
✨Tip Number 3
Showcase your organisational skills in real-time. If you have the opportunity, volunteer to manage small events or tasks in your current role to demonstrate your ability to juggle multiple responsibilities effectively.
✨Tip Number 4
Network with current or former hotel staff. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in receptionist or administrative roles. Emphasise your organisational skills, customer service experience, and proficiency in Microsoft Office and Google Suite.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly disposition and professional attitude. Mention specific examples of how you've provided exceptional customer service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills. Mention your ability to manage multiple tasks effectively, as this is crucial for the role.
Show Enthusiasm: Convey your enthusiasm for the position and the hotel industry in your application. Let them know why you want to join their team and how you can contribute to creating a pleasant environment for guests.
How to prepare for a job interview at NOVOTEL
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle difficult situations with a friendly and professional attitude.
✨Familiarise Yourself with the Hotel
Before the interview, research the hotel and its services. Knowing about current events, amenities, and the brand's values will show your genuine interest in the position and help you answer questions more effectively.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to bring examples of how you've organised your workload in past jobs.
✨Practice Good Communication
Excellent verbal and written communication skills are essential for this role. During the interview, focus on speaking clearly and confidently. You could also prepare a few questions to ask the interviewer, demonstrating your engagement and communication skills.