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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a global hospitality leader dedicated to creating memorable experiences.
- Benefits: Enjoy discounts worldwide, learning programmes, and growth opportunities.
- Why this job: Be part of a vibrant team that values diversity and personal development.
- Qualifications: 1-2 years in customer service; familiarity with Opera is a plus.
- Other info: We celebrate inclusivity and are eager to welcome diverse talent.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
First impressions are everything! As a Nights Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Qualifications
1-2 years customer service experience.
Prior experience working with Opera or a related system
Fluent in English
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception - Nights employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception - Nights
✨Tip Number 1
Familiarise yourself with the Opera system or similar hotel management software. Since prior experience is preferred, showing that you have a basic understanding or willingness to learn can set you apart.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Nights Receptionist, you'll be the first point of contact for guests, so demonstrating your ability to handle inquiries and complaints effectively is crucial.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar establishments. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to guest interactions. Being able to articulate your problem-solving skills and customer service philosophy will demonstrate your readiness for the role.
We think you need these skills to ace Reception - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in roles similar to a Nights Receptionist. Emphasise any experience with systems like Opera and your fluency in English.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples from your past roles where you handled guest complaints or coordinated with other departments.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, communication, and problem-solving. Make sure to mention your ability to handle cash and maintain security procedures.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for a receptionist role.
How to prepare for a job interview at NOVOTEL
✨Showcase Your Customer Service Skills
As a Nights Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or complaints, demonstrating your problem-solving skills and professionalism.
✨Familiarise Yourself with Opera
Since prior experience with Opera or a related system is preferred, take some time to learn about its functionalities. If you have used similar systems, be ready to discuss how those experiences can translate to using Opera effectively.
✨Understand the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities, such as managing guest history and coordinating with housekeeping. Be prepared to discuss how you would handle these tasks and any relevant experiences you have.
✨Demonstrate Your Attention to Detail
Accuracy in account postings and paperwork is essential for this role. During the interview, highlight instances where your attention to detail made a difference in your previous jobs, especially in customer service or administrative roles.
