Job Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What You Will Be Doing
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Dealing with payments (credit cards and cash
- Communicate with guests by emails and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests to Accor Loyalty Membership
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great Communications with all departments
- Making sure all important information is passed to next shift and your colleagues
- Assure task list has been done
- Being proactive in sorting‑out problems
- Working with Opera or a related system are a plus
- Fluency in English
Qualifications
Previous experience ideal but not essential. Service focused personality is essential.
Additional Information
- Experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English
- Additional languages are a plus
- Ability to cover day shifts where needed is essential.
Reception Agent - 30 Hours employer: NOVOTEL
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
