At a Glance
- Tasks: Welcome guests and ensure their comfort during their stay.
- Company: Join Accor, a global leader in responsible hospitality.
- Benefits: Earn £13.95/hour, enjoy free night stays and discounts worldwide.
- Other info: Explore limitless opportunities across 5000 hotels globally.
- Why this job: Make a real impact on guest experiences while growing your career.
- Qualifications: 1 year in retail or hospitality, excellent communication skills.
The predicted salary is between 13.95 - 13.95 £ per hour.
Company Description
Join us at Accor, where life pulses withpassion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Whileeachbrand hasitsownpersonality, whereyouwillbeable totrulyfindyourself, theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus, youwillbecomea Heartist®, becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare.
Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits, specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus, regardlessofyourprofession, willofferadeepsenseofmeaning, tocreatelasting, memorableandimpactfulexperiencesforyourcustomers, foryourcolleaguesand for theplanet.
Hospitality is a work of heart
, ?
- Join us and become a
- Heartist
Job Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Any other duties requested by Manager.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Process wake-up calls
- Ensure necessary handover of information is passed on to the oncoming shift.
Qualifications
- 1 year experiencein retail, hospitality or a customer facing role
- Excellent communication skills
- Strong organisational skills
- A positive, can-do attitude
- Additional Information
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
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Night Auditor- FT in Reading employer: Novotel
At Novotel, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and teamwork. As a Breakfast Chef, you will enjoy competitive benefits, opportunities for professional growth, and the chance to work in a dynamic environment where your culinary skills can shine. Located in a bustling area, our hotel offers a unique opportunity to be part of a dedicated team committed to delivering exceptional guest experiences every morning.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor- FT in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel
Don't be shy about reaching out to Novotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor- FT in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
