Joinus at Accor,wherelife pulseswithpassion!?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist®.
Job Description
- Process and input group, FIT and corporate reservations following hotel reservations policy
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Ensure all reservations are accurately actioned within the same working day.
- Date stamp and file processed reservations in the designated areas
- Clear past reservations from filing cabinets to be stored in box files each month.
- Take personal responsibility to ensure that all inquiries are addressed.
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the ReservationsManager.
- Assist in the preparation and checking of the rate manual.
- Check and update, as necessary, rates in the computer system
- Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
- Any other duties assigned from time to time by the Department Manager
Additional Information
*Due to the high volume of applications we receive, only candidates selected for further consideration will be contacted. Please be assured that every application is reviewed carefully, and we truly value your interest in joining our team.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- £13.79 per hour
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
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Multi site Reservations Coordinator in Reading employer: Novotel
At Novotel, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and teamwork. As a Breakfast Chef, you will enjoy competitive benefits, opportunities for professional growth, and the chance to work in a dynamic environment where your culinary skills can shine. Located in a bustling area, our hotel offers a unique opportunity to be part of a dedicated team committed to delivering exceptional guest experiences every morning.
