At a Glance
- Tasks: Ensure guests have a smooth stay and manage night audit procedures.
- Company: Join Accor, a global leader in responsible hospitality with 45 brands.
- Benefits: Exclusive sector benefits, career growth opportunities, and a supportive environment.
- Other info: Diversity and inclusion are at the heart of our hiring process.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Flexible, reliable, and possess strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Company Description
Joinus at Accor, where life pulses with passion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Whileeachbrand hasitsownpersonality, whereyouwillbeable totrulyfindyourself, theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus, youwillbecomea Heartist®, becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare.
Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits, specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus, regardlessofyourprofession, willofferadeepsenseofmeaning, tocreatelasting, memorableandimpactfulexperiencesforyourcustomers, foryourcolleaguesand for theplanet.
- Hospitality is a work of heart
- Join us and become a
- Heartist
Job Description
Main purpose
- You must ensure that all Guest Registration Forms are filled out in full (to comply with the Prevention of Terrorism Act).
- Take ownership for the security and safety of the guests
- To have a good knowledge of the Hotel’s facilities
- Ensure that you have full understanding and tractability of all correspondence relating to bookings
- Overview of duties
- Ensures guests have a smooth running stay at the hotel.
- Organises the customer welcome and care provided by your team
- Follows the night audit procedure comprehensively
- Works through the shift check list to ensure corridors are checked, newspapers delivered, breakfast lists amended and such like tasks are completed.
- Helps meet the department's quantitative and qualitative targets
- Implements brand and Group projects
- Customer relations
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
- Takes into account and anticipates guests' needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
Qualifications
Essential
- To be flexible.
- Have a “can do” attitude.
- Able to work shifts.
Skills and Abilities
- Professional communication skills.
- Able to communicate with business and colleagues in person by telephone and in writing.
- Awareness of diversity issues and works in a positive non-discriminatory way.
- Ability to work independently.
- To have a thorough understanding of H&S regulations.
- Ability to build rapport quickly with Senior Management.
- Ability to solve problems within area of work knowledge.
- Able to work with a variety of tasks.
- Accurate and thorough approach.
- Worked in a similar environment.
- Personal Qualities
- Must be punctual and reliable.
- Must be adaptable.
- Be self-motivated.
Experience/Qualifications
- First aid training.
- Intermediate food hygiene certificate.
Desirable
- NVQ in hospitality.
- O’Level/GCSE.
- Live within a commutable distance to the hotel
Due to the nature of the industry, flexibility in working hours is essential.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Night Auditor employer: NOVOTEL
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NOVOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NOVOTEL
Don't be shy about reaching out to NOVOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NOVOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NOVOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
