At a Glance
- Tasks: Deliver top-notch customer service across Front of House and Food and Beverage departments.
- Company: Join the vibrant NOVOTEL team in Newcastle upon Tyne.
- Benefits: Enjoy a friendly work environment and opportunities for growth.
- Other info: Engage with various hotel functions while ensuring health and hygiene standards.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Enthusiastic, flexible, and possess strong interpersonal skills.
The predicted salary is between 20000 - 25000 £ per year.
NOVOTEL in Newcastle upon Tyne is seeking a Multi-Task Team Member to provide excellent customer service across various departments—including Front of House and Food and Beverage. Candidates should be enthusiastic and flexible with strong interpersonal skills.
You will be pivotal in ensuring a positive guest experience, assisting with reservations, and maintaining a warm atmosphere. The role requires engagement with several hotel functions, ensuring health and hygiene standards are strictly followed.
Front Desk & Guest Services Specialist in Newcastle upon Tyne employer: NOVOTEL
At NOVOTEL Newcastle upon Tyne, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and personal growth. As a Front Desk & Guest Services Specialist, you will enjoy comprehensive training opportunities, competitive benefits, and the chance to make a real impact on our guests' experiences in a dynamic hotel environment. Join us and be part of a dedicated team that thrives on delivering exceptional service while enjoying the unique charm of Newcastle.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Services Specialist in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NOVOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NOVOTEL
Don't be shy about reaching out to NOVOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk & Guest Services Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NOVOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NOVOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
