At a Glance
- Tasks: Deliver top-notch service to guests and maintain a vibrant dining atmosphere.
- Company: Join a dynamic hotel team that values customer interaction and teamwork.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion while building your career in hospitality.
- Why this job: Be part of a fun environment where you can make guests smile every day.
- Qualifications: Enthusiastic, reliable, and ready to learn in a fast-paced setting.
The predicted salary is between 20000 - 25000 £ per year.
All applicants must be happy working customer facing at all times, from morning shifts until evening work.
As a General Assistant Multi Task Team Member, you will provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
Job responsibilities:- Provide excellent counter and table service (when applicable) to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
- Maintain close daily communication with the kitchen regarding orders and special promotions.
- Ensure that designated bar is set up and fully stocked to the required standard (when applicable).
- Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.
- Ensure that till operation procedures are followed and that all security procedures are carried out.
- Ensure that customers receive a courteous, friendly and efficient service at all times.
- Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.
- Assist management in carrying out the Departmental cleaning program.
- Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.
- Ensure that you are dressed according to Hotel and Company Standard.
- Comply with the Hotel’s Customer Care Principles.
- Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
- Undertake any other reasonable requests as made by the management.
- Attend company training as required.
- Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.
- Abide by the Health & Safety at Work Act 1974 and safe systems of work appropriate to your role.
- Be flexible to cover the business needs.
- Must have enthusiasm.
- Must be punctual and reliable.
- Must be adaptable.
- Strong sense of ethics.
- Autonomous and sense of responsibility.
- Ability to work independently.
- Self-motivated.
- Positive.
- Good interpersonal skills, guest oriented and service minded.
- Team spirit.
- Good listening skills and ability to anticipate.
- Good presentation and confident speaking skills.
- Fluent in English.
- Dynamic.
- Sales oriented.
- Copes well under pressure.
- Ability to follow food hygiene policy requirements.
- Good understanding of H&S regulations.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Food & Beverage Team Member in Newcastle upon Tyne employer: NOVOTEL
Join our vibrant team as a Food & Beverage Team Member, where we prioritise exceptional customer service and a welcoming atmosphere. Our hotel offers a supportive work culture that values diversity and inclusion, providing ample opportunities for personal and professional growth. With a focus on teamwork and a commitment to health and safety, you'll thrive in an environment that encourages you to develop your skills while delivering memorable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NOVOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NOVOTEL
Don't be shy about reaching out to NOVOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Team Member in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NOVOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NOVOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
