At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join Novotel London Greenwich, part of the global Accor network.
- Benefits: Enjoy hotel discounts, career growth, and a supportive team environment.
- Other info: Flexible hours and a fun, inclusive workplace await you!
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service skills and previous experience in similar roles preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
Job Description
- Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
- Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
- Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
- Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
- Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
- Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
Qualifications
- Previous experience in similar roles and
- Opera proficiency
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
Must already have the right to work in the UK.
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team.
In addition, we will provide you with hotel discounts and benefits worldwide.
- Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
- Excellent communicator with well-developed stakeholder management skills (internal and external)
- Exceptionally organised with the ability to efficiently prioritise manners.
- Ability to remain calm when under pressure.
- Ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities.
Discover our Talent stories at heart-of-hospitality. com or on Instagram @heart. of. hospitality
- Contract Type: Part-Time
- Number of hours: PT
- Start date: Now
- Location: Novotel London Greenwich
Hotel Receptionist in London employer: NOVOTEL
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at NOVOTEL and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at NOVOTEL that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at NOVOTEL.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at NOVOTEL get a sense of who you are beyond your experience!
How to prepare for a job interview at NOVOTEL
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at NOVOTEL and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
