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For Companies At a Glance
- Tasks: Welcome guests, check them in, and ensure they have an unforgettable stay.
- Company: Join a global hospitality leader with a focus on diversity and inclusion.
- Benefits: Enjoy discounted rates worldwide, learning opportunities, and career growth.
- Why this job: Be the first smile guests see and create memorable experiences every day.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Dynamic team environment with opportunities to develop your skills globally.
The predicted salary is between 24000 - 36000 £ per year.
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
Qualifications:
- 1 year experience in a customer facing role
- Service focused personality is essential
Additional Information:
- Prior experience working with Opera or a related system is desired but not essential
- Fluency in English
Your team and working environment:
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Reception Team Member in Leeds employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member in Leeds
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being a part of their culture.
✨Tip Number 2
Practice your greeting and check-in process! As a Reception Team Member, first impressions are key. Role-play with a friend or family member to get comfortable with the flow and ensure you come across as warm and welcoming.
✨Tip Number 3
Think about how you can add a personal touch to your interactions. Whether it’s remembering a guest's name or suggesting local attractions, these little details can make a big difference in creating memorable experiences.
✨Tip Number 4
Don’t forget to showcase your customer service skills during the interview! Share specific examples of how you've gone above and beyond for guests in the past. This will highlight your service-focused personality and set you apart from other candidates.
We think you need these skills to ace Reception Team Member in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a warm and welcoming vibe to our team. Don’t be afraid to share a bit about yourself and what makes you passionate about providing exceptional service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles. We’re looking for someone who knows how to create memorable experiences, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NOVOTEL
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their commitment to exceptional service and diversity will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your service-focused personality will demonstrate that you’re the right fit for the role.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does exceptional service mean to you?'. Practising your responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Make sure to dress smartly and professionally for your interview. This shows that you respect the company and are serious about the position.
