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- Tasks: Create memorable experiences by greeting and checking in guests.
- Company: Leading hospitality company in Leeds with a focus on guest satisfaction.
- Benefits: Employee discount card and personal development opportunities.
- Why this job: Join a vibrant team and make a real difference in guests' stays.
- Qualifications: 1 year of customer-facing experience and a service-focused personality.
- Other info: Dynamic work environment with growth potential in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading hospitality company in Leeds is seeking a Reception Team Member to create memorable experiences for guests. You will greet and check in customers, respond to their requests, and promote the hotel's facilities.
Ideal candidates have at least 1 year of experience in a customer-facing role and possess a service-focused personality.
This position offers benefits such as an employee discount card and opportunities for personal development within the company.
Front Desk & Guest Experience Specialist in Leeds employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Specialist in Leeds
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. We want to hear about your past experiences where you went above and beyond for a guest. Remember, it’s all about creating those memorable experiences!
✨Tip Number 2
Research the hotel and its facilities before your interview. We love candidates who show genuine interest in what we offer. This will help you answer questions more confidently and demonstrate your enthusiasm for the role.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. We know it can be nerve-wracking, but being prepared will help you feel more relaxed and ready to impress us with your service-focused personality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to grow with us in the hospitality industry.
We think you need these skills to ace Front Desk & Guest Experience Specialist in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can create memorable experiences for our guests, so don’t be afraid to share a bit about yourself and your passion for hospitality.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone with at least a year of experience, so be specific about what you’ve done and how it relates to the Front Desk & Guest Experience Specialist role.
Be Service-Focused: Since this position is all about providing excellent service, emphasise your service-focused personality in your application. Share examples of how you’ve gone above and beyond for customers in the past – we love hearing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at NOVOTEL
✨Know the Company
Before your interview, take some time to research the hospitality company. Understand their values, mission, and what makes them stand out in Leeds. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about creating memorable experiences for guests, be ready to share specific examples from your past customer-facing roles. Highlight situations where you went above and beyond to meet a guest's needs or resolve an issue. This will demonstrate your service-focused personality.
✨Practice Common Interview Questions
Prepare for typical interview questions related to hospitality, such as how you handle difficult guests or how you promote hotel facilities. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure to dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards of the hotel environment you'll be working in.
