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- Tasks: Welcome guests, enhance their experience, and handle feedback with a smile.
- Company: Join the vibrant Novotel London West, a hub for business and leisure.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Great opportunities for career growth within the Arora group.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Salary – Discussed at venue. Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.
A bit about what you will do...
- Be present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction.
- Handle guest comments and complaints, ensures follow up.
- Develop close relationships with guests to encourage loyalty.
- Ensure guests receive a warm and friendly welcome.
- Organise the host-ables for optimum effectiveness.
- Know the behaviours patterns of regular guests and issues instructions to the different teams within the department.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role is a real advantage.
- Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Executive (Maternity cover) employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive (Maternity cover)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your approachable and positive manner shine through. Remember, they’re looking for someone who fits in with their team, so be yourself!
✨Tip Number 3
Research the company culture! Before any interaction, check out Novotel London West and the Arora group. Knowing their values and what makes them tick will help you tailor your conversations and show that you’re genuinely interested.
✨Tip Number 4
Don’t forget to follow up! After meeting someone or having an interview, drop them a quick thank-you message. It keeps you fresh in their mind and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Guest Relations Executive (Maternity cover)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our hotel. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Executive role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and ability to handle guest complaints. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences, especially those that relate to providing high-quality service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at Novotel London West. We can’t wait to hear from you!
How to prepare for a job interview at NOVOTEL
✨Know the Company Inside Out
Before your interview, make sure you research Novotel London West thoroughly. Understand their values, services, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Relations Executive, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully handled guest complaints or enhanced customer satisfaction. Highlight your communication skills and how you maintain a positive attitude under pressure.
✨Dress to Impress
First impressions matter, especially in a hospitality role. Make sure you arrive in smart, professional attire that reflects the standards of Novotel. A polished appearance will demonstrate your commitment to the role and the company’s image.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.