At a Glance
- Tasks: Welcome guests, assist with hotel operations, and ensure a fantastic night experience.
- Company: Join Novotel Glasgow, where we create memorable moments for our guests.
- Benefits: Enjoy discounted hotel rates, continuous learning, and wellbeing support.
- Other info: Opportunities for growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team making a real impact on guest experiences.
- Qualifications: Strong customer service skills and experience with OPERA Cloud preferred.
The predicted salary is between 25000 - 28400 £ per year.
Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team, you can enjoy a range of benefits:
- Discounted hotel rates at Accor Hotels worldwide
- Continuous learning and development through Accor Academy
- Support for wellbeing in both professional and personal lives
- Opportunities for growth across 0,000 hotels in 100+ countries
- Active participation in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks that help you grow and unleash your personality
This is a multi‑skilled role combining Front Office and Food & Beverage duties as business demands require. You will have the ability to multi‑task and bring a can‑do attitude to this exciting, fast‑paced environment. Frequent flexibility is needed to assist guests at any stage of their stay, from check‑in to check‑out and everything in between. Work may include the Food & Beverage outlets (Breakfast, Bar, Night) and supporting the Reservations and Back Office Teams when required. As a passionate individual, you will be dedicated to continuously improving the quality of our hotel’s services.
Responsibilities
- Be the face of Novotel Glasgow, extending a warm welcome to guests during the night and putting their well‑being at the heart of everything you do.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Undertake night audits and hotel safety checks to ensure everyone is safe and cared for.
- Ensure a wonderful guest experience.
- Ensure all charges are accurate and posted in a timely manner.
- Handle all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
Qualifications
- Prior experience working with OPERA Cloud.
- Strong customer service skills.
Additional Information
You will be trained in all front‑of‑house related functions and in the safety of the property and people. The hotel offers 141 rooms, meeting rooms, gym, sauna, steam room, and food & beverage facilities. You must be fluent in English. To understand our guests’ perspective, we will arrange a one‑night stay for you.
Our commitment to diversity & inclusion: We are an inclusive company dedicated to attracting, recruiting, and promoting diverse talent, creating an environment where everyone feels they belong. We are an equal opportunity employer and follow all applicable statutory regulations.
Night Team Member in Glasgow employer: NOVOTEL
At Novotel Glasgow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With access to discounted hotel rates worldwide, continuous learning through the Accor Academy, and opportunities for career advancement across our extensive network of hotels, we empower our Night Team Members to thrive in a dynamic environment while making meaningful connections with our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like NOVOTEL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to NOVOTEL
Don't be shy about reaching out to NOVOTEL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Team Member in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about NOVOTEL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at NOVOTEL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
