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- Tasks: Be the welcoming face of Novotel, ensuring guests have a memorable experience.
- Company: Join the Novotel Edinburgh Centre, part of the global Accor network.
- Benefits: Enjoy a supportive environment with opportunities for growth and learning.
- Why this job: Make a real impact on guests' stays while developing your hospitality skills.
- Qualifications: Customer service skills and ability to thrive in a fast-paced environment.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
The predicted salary is between 24000 - 36000 £ per year.
As our next Front Office Team Member, you are the face of Novotel Edinburgh Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Ensure a wonderful guest experience.
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Ensuring that all charges are accurate and posted on a timely basis. Handling all calls promptly and professionally. Document accurately all internal and guest messages. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties as requested by Management and Supervisors.
Qualifications
- Prior experience working with Opera Cloud will be valued
- Fluency in English
- Customer Service skills
- Able to work in a fast-paced environment and coordinate with team and departments at the hotel.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you feel you are the right candidate for the role as our Front Office Team Member please click 'apply' now. We would love to hear from you.
Additional Information
By working at the Novotel Edinburgh Centre you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Ready to discover more? Get in touch with us. We would love to hear from you.
Front Office Team Member employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Novotel Edinburgh Centre. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the hotel, think about how you can create memorable moments for guests. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your teamwork! The role requires coordination with various departments, so come prepared with examples of how you've successfully worked in a team before. Highlight your ability to adapt and support your colleagues.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Front Office Team Member. Don’t hesitate, hit that apply button!
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application to the Front Office Team Member position. Highlight your customer service skills and any relevant experience, especially if you've worked with Opera Cloud before. We love seeing how you can connect with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Novotel Edinburgh Centre!
How to prepare for a job interview at NOVOTEL
✨Know the Company
Before your interview, take some time to research Novotel Edinburgh Centre. Understand their mission to create memorable moments for guests and how they value customer service. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, you'll be the face of the hotel. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle requests promptly and courteously, as this is crucial for ensuring a wonderful guest experience.
✨Familiarise Yourself with Opera Cloud
If you have prior experience with Opera Cloud, make sure to mention it during the interview. If not, do a bit of research on it so you can discuss how you would quickly adapt to using it. Showing that you're proactive about learning new systems will impress the interviewers.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with guests regularly, practice clear and professional communication. You might even want to role-play common scenarios with a friend. This will help you feel more confident and articulate during the actual interview.
