At a Glance
- Tasks: Lead the Reception team and create memorable experiences for our guests.
- Company: Join Novotel London Blackfriars, a vibrant and inclusive hospitality environment.
- Benefits: Competitive salary, dynamic team culture, and opportunities for personal growth.
- Other info: Flexible hours with opportunities for career advancement in a supportive environment.
- Why this job: Be part of a fun team that delivers excellent customer service every day.
- Qualifications: Experience in guest relations and strong leadership skills.
The predicted salary is between 32042 - 32042 £ per year.
Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
Our mission at Novotel London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
As our next Front Office Team Leader, you will:
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives
- Assist in effectively running the front office operations with a hands-on approach
- Help guests and create positive experiences
- Be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention
- Maintain strong working relationships and communicate with all departments
- Work duty manager shifts
Please note - this is a full-time position and you will be required to work days, evenings and weekends so full flexibility is key. In addition, you may be required to work occasional night shifts to cover annual leave and sickness.
A little more information: You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 182 rooms, a gym, saunarium and our lovely Restaurant, MAM London.
Additional Information: £32,042 per annum. Eligibility: The successful candidate must already have eligibility to work in the UK.
Ready to join our team? If you're excited about being part of a dynamic team, we’d love to hear from you!
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Front Office Team Leader employer: Novotel
At Novotel, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and teamwork. As a Breakfast Chef, you will enjoy competitive benefits, opportunities for professional growth, and the chance to work in a dynamic environment where your culinary skills can shine. Located in a bustling area, our hotel offers a unique opportunity to be part of a dedicated team committed to delivering exceptional guest experiences every morning.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Novotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Novotel
Don't be shy about reaching out to Novotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Novotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Novotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
