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- Tasks: Lead the Reception team and create memorable experiences for guests.
- Company: Join Novotel London Blackfriars, a vibrant hotel with a welcoming culture.
- Benefits: Earn £15.80 per hour with flexible shifts and a supportive environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality and strong communication skills are essential.
The predicted salary is between 32904 - 32904 £ per year.
Our mission at Novotel London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As the next Reception Team Leader, you will:
- Provide guidance and support to the Reception team, helping them achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands-on approach.
- Help guests and create positive experiences.
- Be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
- Work duty manager shifts.
Please note this is a full-time position requiring days, evenings and weekends; full flexibility is key.
£15.80 per hour.
Eligibility: The successful candidate must already have eligibility to work in the UK.
Our hotel offers 182 rooms, a gym, saunarium and our lovely Restaurant, MAM London.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Front Office Team Leader employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Novotel's values and mission. This way, you can show how your vibe matches theirs, especially when it comes to creating memorable moments for guests.
✨Tip Number 2
Practice your guest relations skills! Think of examples where you've gone above and beyond for customers. Being able to share these stories will help you stand out as a candidate who truly cares about creating positive experiences.
✨Tip Number 3
Flexibility is key! Since the role requires working various shifts, be ready to discuss your availability openly. Showing that you're adaptable will make you a more attractive candidate for the team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey with us at StudySmarter.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and what makes you passionate about guest relations.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Team Leader role. Highlight your relevant experience in leading teams and creating memorable guest experiences. This shows us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows us you’re keen on joining our team at Novotel London Blackfriars!
How to prepare for a job interview at NOVOTEL
✨Know the Company Inside Out
Before your interview, take some time to research Novotel London Blackfriars. Understand their mission of creating memorable moments for guests and how they prioritise diversity and inclusion. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll need to guide and support your team effectively. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your hands-on approach and how you can motivate others to achieve departmental objectives.
✨Emphasise Guest Relations Experience
Since the role involves creating positive experiences for guests, be ready to discuss your experience in guest relations. Share specific instances where you went above and beyond to assist guests, especially those needing special attention. This will demonstrate your commitment to excellent service.
✨Flexibility is Key
The job requires full flexibility with shifts, including evenings and weekends. Be prepared to discuss your availability openly during the interview. Showing that you're adaptable and willing to meet the demands of the role will make you a more attractive candidate.