At a Glance
- Tasks: Lead the Reception team and ensure excellent guest experiences daily.
- Company: Join Novotel London Waterloo, part of the global Accor network, dedicated to memorable guest moments.
- Benefits: Enjoy free hotel stays, discounts at restaurants, and continuous learning opportunities.
- Other info: Experience a complimentary one-night stay to understand guest perspectives.
- Why this job: Be part of a fun, energetic team while making a positive impact on guests' lives.
- Qualifications: Fluency in English and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
\"Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! \"
Job Description
Our mission at Novotel London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As our next Front Office Team Leader, you will…
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives
- Assist in effectively running the front office operations with a hands-on approach
- Help guests and create positive experiences
- Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention
- Maintain strong working relationships and communicate with all departments
- Work duty manager shifts
Please note - this is a full-time position and you will be required to work days, evenings and weekends so full flexibility is key. In addition, you may be required to work occasional night shifts to cover annual leave and sickness.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 182rooms, a gym, saunarium and our lovely Restaurant, MAM London.
Additional Information
£32,042 per annum
Eligibility: The successful candidate must already have eligibility to work in the UK
Ready to join our team? If you're excited about being part of a dynamic team, we’d love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
\"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.\"
#J-18808-Ljbffr
Front Office Team Leader in London employer: Novotel
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in London
✨Tip Number 1
Familiarise yourself with Novotel's mission and values. Understanding their commitment to creating memorable moments for guests will help you align your responses during interviews, showcasing how you can contribute to this goal.
✨Tip Number 2
Highlight your experience in guest relations and team leadership. Be prepared to share specific examples of how you've successfully managed a team or resolved guest issues, as this will demonstrate your capability for the Reception Team Leader role.
✨Tip Number 3
Research the hotel and its services thoroughly. Knowing about the facilities, such as the fitness centre and restaurant, will allow you to speak confidently about how you can enhance the guest experience.
✨Tip Number 4
Network with current or former employees of Novotel or Accor. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Front Office Team Leader in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Front Office Team Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Novotel London Waterloo's mission and values that resonate with you, and explain how you can contribute to creating memorable moments for guests.
Highlight Relevant Experience:In your CV, emphasise any previous experience in hospitality or customer service roles. Include examples of how you've successfully led teams, managed guest relations, and created positive experiences for customers.
Showcase Your Communication Skills:Since the role requires strong communication with various departments and guests, ensure your application demonstrates your ability to communicate effectively. Use clear and concise language, and consider including examples of successful teamwork or conflict resolution.
How to prepare for a job interview at Novotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in the past, as this aligns with Novotel's mission.
✨Demonstrate Leadership Skills
As a Reception Team Leader, you'll need to guide and support your team. Be prepared to discuss your leadership style and provide examples of how you've successfully led a team in previous roles.
✨Understand Guest Perspectives
Since understanding guests' needs is crucial, think about how you can relate to their experiences. Prepare to discuss how you would handle special requests or difficult situations to ensure guest satisfaction.
✨Highlight Communication Skills
Strong communication is key in this role. Be ready to talk about how you've maintained relationships with different departments and how you ensure clear communication within your team to achieve departmental objectives.
