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- Tasks: Lead the Reception team and ensure excellent guest experiences daily.
- Company: Join Novotel London Waterloo, part of the global Accor network, dedicated to memorable guest moments.
- Benefits: Enjoy free hotel stays, discounts at restaurants, and continuous learning opportunities.
- Other info: Experience a complimentary one-night stay to understand guest perspectives.
- Why this job: Be part of a fun, energetic team while making a positive impact on guests' lives.
- Qualifications: Fluency in English and a passion for customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our mission at Novotel London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As the next Reception Team Leader, you will:
- Provide guidance and support to the Reception team, helping them achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands‑on approach.
- Help guests and create positive experiences.
- Be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
- Work duty manager shifts.
Please note this is a full‑time position requiring days, evenings and weekends; full flexibility is key.
Additional Information
£15.80 per hour.
Eligibility: The successful candidate must already have eligibility to work in the UK.
Our hotel offers 182 rooms, a gym, saunarium and our lovely Restaurant, MAM London.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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Front Office Team Leader employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with Novotel's mission and values. Understanding their commitment to creating memorable moments for guests will help you align your responses during interviews, showcasing how you can contribute to this goal.
✨Tip Number 2
Highlight your experience in guest relations and team leadership. Be prepared to share specific examples of how you've successfully managed a team or resolved guest issues, as this will demonstrate your capability for the Reception Team Leader role.
✨Tip Number 3
Research the hotel and its services thoroughly. Knowing about the facilities, such as the fitness centre and restaurant, will allow you to speak confidently about how you can enhance the guest experience.
✨Tip Number 4
Network with current or former employees of Novotel or Accor. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front Office Team Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Novotel London Waterloo's mission and values that resonate with you, and explain how you can contribute to creating memorable moments for guests.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Include examples of how you've successfully led teams, managed guest relations, and created positive experiences for customers.
Showcase Your Communication Skills: Since the role requires strong communication with various departments and guests, ensure your application demonstrates your ability to communicate effectively. Use clear and concise language, and consider including examples of successful teamwork or conflict resolution.
How to prepare for a job interview at NOVOTEL
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in the past, as this aligns with Novotel's mission.
✨Demonstrate Leadership Skills
As a Reception Team Leader, you'll need to guide and support your team. Be prepared to discuss your leadership style and provide examples of how you've successfully led a team in previous roles.
✨Understand Guest Perspectives
Since understanding guests' needs is crucial, think about how you can relate to their experiences. Prepare to discuss how you would handle special requests or difficult situations to ensure guest satisfaction.
✨Highlight Communication Skills
Strong communication is key in this role. Be ready to talk about how you've maintained relationships with different departments and how you ensure clear communication within your team to achieve departmental objectives.