At a Glance
- Tasks: Welcome guests at night and ensure their comfort and safety.
- Company: Join Novotel Edinburgh Centre, part of the global Accor hospitality family.
- Benefits: Enjoy training, a diverse work environment, and opportunities for growth.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be the face of hospitality, creating memorable experiences for guests.
- Qualifications: Customer service skills and fluency in English are essential; OPERA Cloud experience is a plus.
The predicted salary is between 22000 - 30000 £ per year.
Salary: 13.95/hour
Required applicants with current right to work in the UK.
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Job Description
As our next Night Receptionist, you…
- Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Ensure a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with OPERA Cloud isvalued
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre,is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Additional Information
One more thing…
By working at the Novotel Edinburgh Centre,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
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Front Office Night Team Member employer: Novotel
As a Housekeeping Attendant at our hotel, you will be part of a vibrant and inclusive work culture that prioritises employee growth and development. With access to learning programmes and the opportunity to make a positive impact through our Corporate Social Responsibility initiatives, you will find meaningful and rewarding employment in a supportive environment. Enjoy unique benefits such as discounted stays and an employee benefit card, all while contributing to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Team Member
✨Tip Number 1
Familiarise yourself with the OPERA Cloud system, as experience with it is highly valued for this role. You can find online tutorials or resources that provide a basic understanding of how it works, which will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter at the front desk. Think about how you would handle difficult situations or guest complaints, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Research Novotel Edinburgh Centre and its values to understand their commitment to creating memorable guest experiences. Being able to discuss how your personal values align with theirs during the interview can show your genuine interest in the position.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your enthusiasm for the role and the company. Inquiring about team dynamics or opportunities for growth within the hotel can demonstrate your long-term interest in being part of their team.
We think you need these skills to ace Front Office Night Team Member
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Night Team Member position. Tailor your application to highlight relevant experiences.
Highlight Customer Service Skills:Emphasise your strong customer service skills in your CV and cover letter. Provide specific examples of how you've created memorable experiences for guests in previous roles.
Showcase Relevant Experience:If you have experience with OPERA Cloud or similar systems, make sure to mention it. Detail any previous roles in hospitality or front-of-house positions that demonstrate your ability to handle night operations.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for hospitality and your commitment to enhancing service quality. Mention why you want to work at Novotel Edinburgh Centre specifically.
How to prepare for a job interview at Novotel
✨Showcase Your Customer Service Skills
As a Front Office Night Team Member, you'll be the first point of contact for guests. Highlight your previous customer service experience and share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Familiarise Yourself with OPERA Cloud
Since experience with OPERA Cloud is highly valued, take some time to learn about this system before your interview. Being able to discuss its features and how you can use it to enhance guest experiences will impress your interviewers.
✨Demonstrate Your Autonomy and Passion
The role requires someone who is autonomous and passionate about service quality. Be prepared to discuss situations where you've taken initiative or shown commitment to improving service in previous roles.
✨Prepare for Safety and Audit Questions
Given the responsibilities around conducting night audits and safety checks, review common procedures and best practices. Be ready to explain how you would handle safety concerns or conduct audits to ensure guest and staff safety.
