At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and promote hotel services with a smile.
- Company: Join the vibrant Novotel London Greenwich team in a 4-star hotel.
- Benefits: Enjoy global hotel discounts, competitive salary, and personal development opportunities.
- Other info: Flexible hours and growth opportunities across 5000 hotels worldwide.
- Why this job: Be part of a supportive team and make guests feel at home every day.
- Qualifications: Customer service skills and a friendly attitude are key; experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
About Novotel London Greenwich
The Novotel London Greenwich is a 4‑star hotel located in London, offering 151 bedrooms and five conference rooms that can accommodate up to 175 guests. It features a bar where guests can enjoy afternoon tea, beer, wine, cocktails, or soft drinks at any time of day.
Job Overview
We are seeking a Front Desk Associate to provide warm and efficient service to guests during check‑in and check‑out, handle calls, manage guest accounts, and promote hotel services to maximize satisfaction and revenue.
Responsibilities
- Welcome guests warmly and provide a smooth and efficient check‑in and check‑out experience while ensuring guest accounts are kept accurate and up to date.
- Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
- Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
- Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
- Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
- Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
We support you to grow and learn every day, making sure that work brings purpose to your life. In return for your commitment, we provide excellent working conditions, a supportive team, and worldwide hotel discounts and benefits.
Qualifications
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills.
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Flexible with working hours.
- Must already have the right to work in the UK.
Contract Details
- Contract Type: Part Time
- Number of hours: PT
- Start date: Now
- Location: Novotel London Greenwich
Benefits
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere.
- Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- Competitive salary.
- Pension Scheme.
- Cycle to Work Scheme.
- Staff uniforms provided.
- Learning programs through our Academies.
Front of House Team Member employer: NOVOTEL
At Novotel London Greenwich, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a supportive work culture, competitive benefits including worldwide hotel discounts, and opportunities for continuous learning through our Accor Academy, we ensure that every employee can thrive in their role while contributing to a positive guest experience. Join us in a vibrant location where your contributions are recognised and rewarded, making every day at work meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at NOVOTEL and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at NOVOTEL that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at NOVOTEL.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at NOVOTEL get a sense of who you are beyond your experience!
How to prepare for a job interview at NOVOTEL
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at NOVOTEL and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
