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- Tasks: Supervise dining operations, manage staff, and ensure top-notch customer service.
- Company: Join Accor Hotels, a global leader in hospitality with a commitment to diversity.
- Benefits: Enjoy discounts at hotels, complimentary stays, training, and extra holidays.
- Why this job: Be part of a vibrant team, enhance guest experiences, and grow your career.
- Qualifications: Previous experience in a similar role and strong customer service skills required.
- Other info: We value diversity and are committed to inclusive hiring practices.
The predicted salary is between 28800 - 43200 £ per year.
Job DescriptionWhat you will be doing:
Assist in leading, mentoring and training the Food & Beverage Operations team
Supervise and delegate duties to team members effectively
Ensure brand standards are maintained across all food and beverage outlets
Liaise with kitchen to ensure the highest standard of food quality and visual appeal
Monitor and maintain excellent customer service standards
Manage staff rotas and schedules to ensure optimal coverage during peak times
Conduct regular quality checks on food and beverage items
Handle customer feedback and complaints professionally and efficiently
Assist in implementing new menu items and seasonal promotions
Ensure compliance with health and safety regulations and food hygiene standards
Participate in staff recruitment and performance evaluations
Assist in inventory management and stock control
Collaborate with other departments to enhance overall guest experience
Support the organisation of special events and functions
Contribute to the development and implementation of marketing strategies for food and beverage outlets
What is in it for you:
Service Charge
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
Training & Development
Additional holidays with service
Recommend a friend scheme
Employee Advisory Service
… And much more!
QualificationsWhat we are looking for:
Strong experience in a similar hospitality role
Interpersonal and problem solving abilities and the ability to lead by example
Fluent in English
Right to work in the UK
Additional InformationOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Food & Beverage Supervisor employer: NOVOTEL
Contact Detail:
NOVOTEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends in food and beverage service. Understanding current customer preferences can help you stand out during interviews, as you'll be able to discuss how you can enhance the dining experience.
✨Tip Number 2
Network within the hospitality industry. Attend local events or join online forums where you can connect with professionals already working in similar roles. This can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing staff and resolving customer complaints. Be ready with specific examples that demonstrate your leadership skills and ability to maintain high service standards.
✨Tip Number 4
Research the company culture of Accor Hotels. Understanding their values and commitment to diversity and inclusion will allow you to tailor your conversation during interviews, showing that you align with their mission.
We think you need these skills to ace Food & Beverage Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Food & Beverage Supervisor position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in food and beverage roles. Emphasise any supervisory or management experience, as well as customer service skills that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully managed teams or resolved guest complaints in the past.
Highlight Relevant Skills: Make sure to showcase skills that are particularly relevant to the role, such as inventory management, staff training, and compliance with safety regulations. Use bullet points for clarity and impact.
How to prepare for a job interview at NOVOTEL
✨Showcase Your Customer Service Skills
As a Food & Beverage Supervisor, customer service is key. Be prepared to share examples of how you've handled guest complaints or improved service in previous roles. This will demonstrate your ability to maintain high standards and resolve issues effectively.
✨Know the Menu Inside Out
Familiarise yourself with the menu and beverage offerings of the restaurant. Being able to discuss specific dishes and drinks shows your passion for the role and helps you engage with the interviewers, who may ask about your recommendations or experiences with certain items.
✨Demonstrate Leadership Experience
Highlight your experience in managing staff and coordinating tasks. Discuss how you've trained new employees or organised schedules in the past. This will show that you have the necessary skills to lead a team and ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a busy service period or a dissatisfied customer. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
